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In today's digital era, compliance with corporate transaction data is becoming increasingly important. Especially in the financial services industry, the security, legality and reliability of data are of paramount importance to enterprises. It covers a wide range of aspects, including but not limited to risk management, internal control, anti-money laundering and compliance management.
With the advancement of digital transformation, enterprises have a wider range of multiple channels for customer service. Data platforms, data types, and data quantities are also increasing rapidly. According to the requirements of compliance, the interaction, storage, query, analysis and extraction of these data have become the IT construction direction that enterprises pay attention to.
Overview
Automated Conversion Extraction (referred as ACE) services focuses on extract, export, query, playback, and other requirements for compliant voice data:
- Customers have different requirements for storage of voice data and there are rules for different industries and businesses. Some data at the customer site is also stored on the DDS/DAT/AIT media, which can be converted into files that can be directly stored through ACE's tools and correspond to the related accompanying call information. By ACE services, fast query and retrieval can also be realized. After the data is extracted and organized, the tapes and servers at the customer's site can be retired.
- The improvement of system security compliance requirements has also made enterprises have higher requirements for the standardization of platform software and operating systems. Many companies also retained server systems for 2003/2008/2012. ACE's tool can extract historical voice files left on these servers and match them to the database. After the data extraction and collation, the tapes and servers at the customer's site can be retired.
- The exportation of storage for voice/text data on the SaaS platform is also the demand of many enterprises recently. ACE services can provide an overall solution, automatically export relevant data from the cloud, store locally and have an on-site local query and playback. AWS services: 1:AWS EC2 2;AWS ALB 3;AWS NSG 4;AWS Public IP
Highlights
- Compliance recording, Interaction analytics, Recording store, extraction and consolidation.
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