English
    Listing Thumbnail

    OmniAssistant for Amazon Connect - Your Smart Chat Widget

     Info
    Sold by: Global Technology Solutions Inc. 
    The GTS OmniAssistant chat UI is packed with features, including the ability to embed YouTube videos, documents, images, audio, signature pads, cameras, and forms.

    Overview

    OmniAssistant is a value add solution that sits on top of your Amazon Connect Instance and provides your customer with a feature rich UI. Here are some of the features that is extended through OmniAssistant.

    • Escalate to live video chat
    • Screen sharing
    • Natural Language Processing (NLP)
    • Audio and Video Integration
    • Virtual Assistant
    • YouTube Integration
    • Browse and handle link
    • Multi-lingual
    • Data analysis and Insights
    • Live Agent Handoff
    • Integration with external systems
    • Secure
    • Continuous learning
    • Markdown Support
    • Embedded Signature Pad
    • Continued enhancements

    Highlights

    • Reduce AHT: Escalate to live video chat and screen sharing to reduce AHT
    • Signature: Collect customer signature via chat eliminating the need to send docusign or paperwork
    • Telephonic Signature: Get consent via chat.

    Details

    Sold by
    Global Technology Solutions Inc. 
    Categories
    Implementation 
    Managed Services 
    Training 
    Delivery method
    Deployed on AWS

    Unlock automation with AI agent solutions

    Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
    Explore AI agent solutions
    AI Agents

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    How can we make this page better?

    We'd like to hear your feedback and ideas on how to improve this page.
    We'd like to hear your feedback and ideas on how to improve this page.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    WHAT'S INCLUDED? We do not believe in one-size-fits-all and hence customize GTS Care based on your specific needs. Every GTS Care package includes HelpDesk access via phone, email, sms and other channels.

    Business Hour Help Open cases related to an incident, questions, problem etc. via email, phone and chat and get feedback within your SLA and business hour.

    Best Practice Recommendations Get best practices recommendations proactively on your contact center application.

    Quaterly Reviews Business reviews to measure success and apply tweaks in the engagement or process if needed.

    Moves, Adds and Changes (MAC) Moves, adds, and changes (MAC). Keep your contact center solution up-to-date and align with user requirements.

    Contact us at: hello@globo-tek.com  855.245.6285