ECV Bot - AI Agent Platform

ECVBot is an enterprise-ready AI Agent platform built on Amazon Bedrock, enabling organizations to deploy intelligent, cost-effective, and highly customizable AI assistants without managing infrastructure. Supporting leading foundation models including Claude (Anthropic), Amazon Titan, Amazon Nova, Meta LlaMA…, ECVBot allows you to choose the most suitable LLMs for each business scenario.

ECVBot is an intelligent AI Agent platform powered by Amazon Bedrock, designed to help enterprises build smart, secure, and scalable AI Gen assistants without managing infrastructure. It enables businesses to automate conversations, execute tasks, and interact across systems—moving beyond simple Q&A to actionable, agent-driven workflows. With native support for leading foundation models, ECVBot allows organizations to choose the right model for each specific use case—balancing performance, compliance, and cost.

AI Agent Capabilities ECVBot doesn't just chat—it acts. You can assign it tasks like updating internal systems, retrieving data from knowledge bases, summarizing reports, or guiding users through workflows, making it a proactive business assistant.

Key capabilities include:

• Build a secure, proprietary knowledge base from internal documents, websites, and other trusted sources
• Multi-channel integration with Facebook, Zalo, Line, Telegram, Website, and Mobile Apps.
• User and session tracking, token usage monitoring, and sentiment-based feedback (like/dislike).
• Built-in analytics to identify popular topics and optimize model performance.
• Secure integration with enterprise systems and databases for dynamic and context-aware responses.

Business use cases:

• Customer service automation for BFSI, Retail, and eCommerce sectors – reduce response time and improve customer satisfaction.
• Internal IT helpdesk bot – assist employees with common IT issues and workflows.
• HR virtual assistant – answer employee policy questions and streamline onboarding.
• Sales & Maketing Assistant for imbout teams using personalized AI conversations.
• Automated report summaries – convert financial or operational reports into natural-language summaries.

Whether you’re enhancing customer experience or optimizing internal processes, ECVBot offers a reliable, secure, and AWS-native GenAI solutions.