GenAI-Powered Warranty & Service Claims Automation for Manufacturing

Service Overview

In the manufacturing sector, warranty and service claims often require manual document reviews, validation against warranty terms, and coordination between customer service, technical teams, and supply chain operations. These steps are time-consuming, error-prone, and limit response speed.

Dedicatted’s Warranty & Service Claims Processing Solution leverages AWS Generative AI, including Amazon Textract, Amazon Bedrock, and Amazon Comprehend, to automate intake, document analysis, and decision support. Our solution helps manufacturers quickly validate claims, detect anomalies, and route decisions to the right systems—reducing overhead and improving customer satisfaction.

Proven IDP Delivery Process

We follow a structured and efficient approach, refined through past successful projects:

• FREE 2-Hour Workshop – We begin with a complimentary session to understand your product support workflows, warranty terms, and integration landscape.
• Solution Design & Planning – Based on the workshop insights, we provide a detailed solution architecture, timeline, and cost estimate.
• Project Kickoff – Once approved, the implementation follows these key steps: AWS Infrastructure Setup – Deploying the necessary cloud environment.
  • Large Language Model (LLM) Evaluation – Selecting and testing the best-performing model for warranty and service claims classification.
  • Automated Claims Processing – Extracting claim data, validating against warranty criteria, and flagging incomplete or invalid entries.
  • Integration with Service & ERP Systems – Connect outputs to systems like PIM, CRM, or BI tools.
  • Confidence Scoring & Flagging – Highlighting high-confidence approvals and anomalies for human review.
  • Testing & Optimization – Ensuring performance, compliance, and processing accuracy.
  • Handover & Knowledge Transfer – Delivering the final solution with training and support.

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