Sold by: HCL SoftwareÂ
The Utility Customer Experience (UCX) Services are part of a pre-built, next-gen digital solution that empowers utility providers to modernize customer interactions, streamline operations, and enhance service delivery across water, energy, and gas verticals. It addresses the needs of Consumer, Employee and the Trade Allies while offering the flexibility to customize the solution to meet a tailored business experience.
Overview
The Utility Customer Experience (UCX) Services, when deployed as part of an HCLSoftware Total Experience solution, is a pre-built, next-gen digital solution that empowers utility providers to modernize customer interactions, streamline operations, and enhance service delivery across water, energy, and gas verticals. It addresses the needs of Consumer, Employee and the Trade Allies while offering the flexibility to customize the solution to meet a tailored business experience. Key Capabilities
- Unified Customer Portal: Access billing, usage history, outage alerts, service requests in a single, intuitive interface.
- Mobile App Experience: Fully responsive, low-code powered app for self-service, payments, and real-time updates.
- AI-driven Chat & Virtual Assistant: 24x7 customer support using embedded AI bots.
- Proactive Notifications: SMS, email, and in-app alerts for bills, disruptions, or scheduled maintenance.
- Field Workforce Integration: Seamless collaboration between customer and field agents for faster resolution.
- Green Impact Tracker: Promote sustainability with consumption analytics and eco tips.
Business Benefits:
- Improve customer engagement across channels
- Enhance billing and payment efficiency
- Proactively handle outages and service issues.
- Enable customer self-service and reduce contact center load
- Integrate legacy systems for a unified customer view
- Ensure regulatory compliance and data security
- Drive digital adoption and customer satisfaction
- Scale digital innovation cost-effectively The Utility Customer Experience (UCX) Service on AWS Marketplace is only available via a private offer and requires acquisition of additional HCLSoftware entitlements. To discuss how we can provide a private offer tailored to your organization's specific needs or to schedule a demo, please reach out to us at Digital_ExpCloud_AWS_Sales@hcl.com .
Highlights
- Deliver seamless, personalized interactions through omnichannel support, simplify payments with unified digital billing, reducing errors and late payments, and improve customer trust with real-time alerts and updates via digital channels.
- Empower users to self-manage services via mobile/web, cutting support costs while increasing satisfaction with intuitive, user-centric digital journeys.
- Connect siloed systems for a holistic view, enhancing customer experience; support secure, compliant digital solutions aligned with industry standards; and accelerate new services with reusable components and low-code platforms.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
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