Sold by: CBiLinkÂ
Deployed on AWS
LinkChat is an enterprise AI customer-service platform that unifies chatbots and human agents. Powered by GraphRAG knowledge graphs, it delivers up to ~67% higher answer accuracy with visual configuration, smart routing, and omnichannel deployment (Web, WhatsApp, LINE, etc.). It also supports intelligent document parsing across PDF, Word, and Excel.
Overview
LinkChat Customer Service Platform is an enterprise-grade solution that delivers seamless collaboration between intelligent chatbots and human agents. The system adopts a modular architecture integrating document processing, data preprocessing, Q&A configuration, and model training to provide an end-to-end deployment experience.
By leveraging GraphRAG knowledge graphs, LinkAI boosts answer accuracy and recall (observed ~67% improvement versus common chatbot approaches). It supports multi-format document ingestion (PDF, Word, Excel) for automatic classification and organization, semantic intent detection, and smart routing to the right queues or human teams. With a unified API, the platform connects to Web, WhatsApp, LINE and other mainstream channels, and supports multi-team, multi-tier agent structures.
A visual builder enables drag-and-drop configuration and one-click model training/deployment, lowering the technical barrier and implementation cost. Agent-assist features generate reply suggestions from conversation history and knowledge bases for agents to review and send, improving efficiency and response quality.
Highlights
- GraphRAG Knowledge Graphs: significant accuracy lift (~67%) versus typical chatbots; better grounding and retrieval.
- Omnichannel & Smart Routing: unified API for Web/WhatsApp/LINE; semantic classification and routing to the right teams.
- Visual Builder & One-click Training: drag-and-drop bot configuration; packaged ML pipeline for rapid deployment.
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Pricing
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Dimension | Description | Cost/month |
|---|---|---|
Basic Plan | Ideal for small to mid-sized teams looking to get started with live customer support.Features Included:Access to human customer support;No AI capabilities included | $90.00 |
Advanced Plan | Best suited for teams that want to enhance live support with AI-powered automation.Features Included:1.Access to human customer support; 2.AI knowledge base integration; 3.AI-powered customer service (e.g., auto Q&A, intent recognition); 4. No support for custom AI workflow. | $150.00 |
Professional Plan | Designed for enterprise users who need full AI capabilities and advanced customization.Features Included:1.Access to human customer support; 2.AI knowledge base integration; 3.AI-powered customer service; 4.Customizable AI conversation flows (multi-turn dialogue, business logic integration);5. All advanced features unlocked | $300.00 |
Vendor refund policy
Currently, returns are not supported, but they can be cancelled at any time; Please contact support@cbilink.comÂ
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