Sold by: MiratechÂ
Get moving fast with the experts in Contact Center Technology. Miratech's SmartStart Packages for Amazon Connect
Overview
Get started with Amazon Connect the smart way
Starter Package Starting at $30,000
Includes:
- Telephony setup
- up to 5 contact flows DTMF (Touch-tone only)
- up to 3 queues
- Call Recording
- Out of the box reports and Contract Control Panel Softphone setup
Professional Package Starting at $60,000
- Includes the starter package plus:
- 3 addtional contact flows
- 2 addtional queues
- screen pop configuration and contextual info via Amazon Connect Customer Profiles or Out of the box CRM integration (Salesforce, HubSpot, Zoho)
- Amazon Q (AI agent Assist) basic integration embeded in agent desktop
- Real-time suggestions from uploaded documentation (FAQ's, Policy documents, Knowledge base articles
- Basic tuning to support Next-best-action prompts, answers to common inquires, escalation guidence
Smart Enterprise Package Starting at $90,000
includes the Professional Package plus: Full Amazon Connect Omni-Channel Setup
- Voice, chat, and task automation enabled
- Inbound and outbound flows (up to 15 total)
- Scedualed callback options
- Amazon Q agent assist advanced configuration including use-case specific prompts and dynamic scripting
- Advanced Natural Language self-service flows with up to 10 intents
- Intelligent routing based on customer intelligence
- Customer profiles and deep two-way CRM integration with up to 5 data-sources
Highlights
- Well Architected and Efficient Contact Center Operations
- SmartStart packages gets your Amazon Connect up and running quickly
- Leverage the expertise and experience of Miratech, who has built Gartner Leaders for the past 30-years.
Details
Sold by
Categories
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.