Sold by: Doopera
Boost customer satisfaction with expert Freshdesk implementation by Doopera. Omnichannel setup, automation, and agent training included.
Overview
Freshdesk Expertise by Doopera offers full consulting, setup, and support services for Freshdesk, the cloud-native customer service platform from Freshworks.
We tailor the platform to your processes, including multichannel support (email, chat, social, WhatsApp), AI-powered ticketing, SLA management, automations, agent productivity tools, and customer satisfaction reporting.
Doopera’s certified consultants ensure seamless deployment and long-term adoption, whether for customer support, helpdesk, or B2B after-sales.
This offer includes implementation, configuration, onboarding of your agents, integration with CRM or e-commerce systems, and training.
Our consultants operate across Europe and the Middle East, supporting organizations of all sizes.
Highlights
- Certified Freshdesk setup and configuration by Doopera, ensuring a seamless omnichannel support experience across email, chat, WhatsApp, and social.
- Automation of ticket workflows, SLAs, agent routing, satisfaction surveys, and custom reports – tailored to your business rules.
- Integration with CRM, ERP, e-commerce platforms, and custom portals. Training and onboarding included for long-term autonomy.
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Doopera provides full support for all Freshdesk Expertise projects.
✅ Dedicated consultant during onboarding and configuration ✅ SLA-based ticket resolution (email or phone) during and post go-live ✅ Multilingual support available (EN/FR) ✅ Add-on services: platform evolution, training refresh, advanced automations
Support contact: 📧 support@doopera.com 📞 +33 (0)1 47 82 04 31 🌍 <www.doopera.com >
Support hours: Monday–Friday, 9 AM to 6 PM CET (Extended or 24/7 support available as an option)
Software associated with this service
Freshdesk Omni
By Freshworks Inc.
Deliver exceptional customer service with Freshworks Freshdesk Omni: an AI-first, omnichannel solution that combines conversational support and ticketing capabilities, ensuring unparalleled experiences.
Freshdesk
By Freshworks Inc.
Freshdesk is an advanced ticketing solution that enables businesses to streamline and manage support operations at any scale.