Migration to Amazon Connect

Gamma offers a comprehensive suite of services designed to help organisations migrate their contact centre operations to Amazon Connect efficiently and effectively. Our onboarding team brings years of experience in deploying and optimising Amazon Connect for customers across various industries. We deliver a smooth, like-for-like migration of all existing contact centre functionality, including Voice, Email, Webchat, Social Media, Messaging and Business Intelligence. We also provide strategic guidance to enhance your contact centre's performance, offering insights into process improvements and best practices to ensure you get the most out of Amazon Connect.

The migration process is fully project-managed to ensure a structured and efficient transition to Amazon Connect. Each migration is overseen by a dedicated project team, including a Project Manager, Solution Architect, Business Analyst, and CX Engineer, who work collaboratively to align the solution with your business needs.

The delivery follows a three-stage approach:

1. Initiate & Design – We engage with your team to define requirements and create a tailored design for your contact centre through Amazon Connect onboarding sessions and requirements workshops.

2. Build & Test – We configure and test Amazon Connect across all environments while supporting your internal user acceptance testing.

3. Go Live – We train staff, onboard support teams, transfer technical knowledge, and ensure a smooth launch with a hypercare period included.

With our structured approach, expert team, and commitment to best practices, we ensure a smooth migration to Amazon Connect.

Choose Gamma for a streamlined contact centre migration experience, faster onboarding, and a robust cloud-based solution built for your business needs.