Sold by: Cloud Infrastructure Services
Deployed on AWS
AWS Free Tier
Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API.
Overview
osTicket Server Helpdesk Solution Software on Debian 12 Server
Simple and easy-to-use web-based customer support platform. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.
osTicket Features:
Disclaimer: osTicket is a registered trademark owned by Enhancesoft LLC and is licensed under GNU General Public license
Highlights
- osTicket is a help desk management solution that offers ticket management and IT asset management within a suite. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
- Create your own self service helpdesk on AWS. Users can create tickets via web, email and API
- osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.
Details
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Debian 12
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
t2.medium Recommended | $0.03 |
t3.micro | $0.03 |
t2.micro | $0.03 |
d3en.4xlarge | $0.03 |
t3a.medium | $0.03 |
c5.24xlarge | $0.03 |
c3.xlarge | $0.03 |
m5dn.24xlarge | $0.03 |
inf1.xlarge | $0.03 |
c5ad.16xlarge | $0.03 |
Dimensions summary
You pay by the hour for the EC2 instance type you choose to run osTicket on Debian 12. There is no fixed subscription; billing scales with usage and the size of the instance. The many options are AWS instance types, not feature tiers. Each represents a different mix of compute, memory, storage, or GPU power. Smaller instances like t3.nano and t2.micro suit light workloads. Larger instances like c5.24xlarge or u-24tb1.metal handle heavier demand. Your hourly rate rises with instance size and capability. You select the instance that matches your helpdesk traffic and performance needs.
Top-of-mind questions for buyers
One unit is one running EC2 instance of the type you pick, billed per hour. The rate covers the pre-configured osTicket software image on Debian 12. Each instance you launch bills separately. Your compute, memory, storage, and GPU capacity depend on the instance type you choose.
Hourly software charges apply only while the instance runs. A fully stopped instance does not accrue software charges. You may still pay underlying AWS storage fees for the attached volume. The software meter tracks running time only, so stopping the instance pauses those charges.
You pay per hour with no upfront commitment. If traffic grows, you can stop the instance and relaunch on a larger instance type. Your hourly rate then reflects the new size. This suits variable helpdesk demand, since you scale capacity up or down as needed.
cloudinfrastructureservices.co.uk
Helpful?
Vendor refund policy
We do not currently support refunds, but you can cancel at any time.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Latest OS Packages updated. Simply run update via your command line to install latest OS packages.
Additional details
Usage instructions
Scroll down to 'Getting Started' on the following URL: https://cloudinfrastructureservices.co.uk/how-to-setup-osticket-server-on-azure-aws-gcp/
Resources
Vendor resources
Support
Vendor support
Email support, contact us through our website or leave a comment on our getting started guide
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
This product has charges associated with it for seller support. osTicket is an open-source help desk and ticketing system designed to streamline customer support operations. It provides an efficient way to manage, organize, and archive support requests, improving the overall customer service experience.
This product has charges associated with it, which includes support from Cloud Infrastructure Services. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API.
This product has charges associated with it for seller support and pre-configured phpMyAdmin in it. Intuz OSTicket is a pre-configured, ready to run image for running OSTicket on Amazon EC2 and has Apache2, MySQL, PHP, phpMyAdmin, OSTicket, and Scripts which make it easy for you to use OSTicket.
osTicket is a globally trusted open source support ticketing system. Easily scale and streamline your customer service and drastically improve your customer's experience.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.