Altron Genesys on AWS - Cloud CX1 : Rapid Deployment

Through this offering, we help organizations unlock the full potential of a cloud-native contact center on AWS, ensuring rapid deployment, robust security, and scalability tailored to dynamic business needs.

Designed for rapid deployment, this service ensures that your organization can quickly implement and leverage Genesys Cloud's capabilities with minimal downtime. By delivering a comprehensive setup and user training, this offer accelerates the time to value, allowing your contact center to begin utilizing its full potential in a fraction of the time typically required.

Altron Digital Business facilitates the deployment of a Genesys Cloud org follows a structured process, covering key phases essential for a smooth transition:

• Planning and Scoping: Define deployment objectives and determine project scope, including users, contact channels, integrations, and necessary features. • Account Creation: Sign up for a Genesys Cloud account, create the organization, and select the data center location. • Org Configuration: Customize users, teams, IVR Call Flows, queues, skills, reporting, and analytics based on business needs. • Telephony Setup: Configure telephony services for inbound and outbound calls, integrate with existing systems, and set up routing rules and call recording. • Security and Access Control: Implement security protocols, including user permissions, multi-factor authentication, and integration with identity management systems. • Testing and Validation: Test all components, including call routing, integrations, and customizations, to ensure proper functionality. • Training and User Adoption: Provide comprehensive training for administrators, supervisors, and agents to ensure smooth operation. • Go-Live and Ongoing Support: Transition to production, monitor the system, and offer ongoing support, performance monitoring, and troubleshooting.