Sold by: Strata AnalyticsÂ
Our AI-powered voice bots use AWS Bedrock, Amazon Transcribe, and Polly to deliver real-time, natural-sounding conversations across voice channels. Integrated with platforms like Amazon Connect, they enable scalable, automated interactions for customer service, payments, and internal processes. The solution reduces operational costs, enhances user experience, and ensures 24/7 availability.
Overview
Our AI-powered voice bots leverage the latest in large language models (LLMs) through AWS Bedrock, combined with Amazon Transcribe and Polly for real-time speech recognition and synthesis. These agents operate within modern cloud contact center environments such as Amazon Connect to provide scalable, consistent, and highly personalized voice interactions. Whether handling customer inquiries, processing payments, or supporting internal workflows, our solution brings automation, natural language understanding, and human-like communication to every voice channel—reducing operational costs, increasing satisfaction, and enabling 24/7 availability.
Key Activities
- Design and configuration of AI voice bot workflows tailored to business requirements.
- Integration with AWS services: Amazon Transcribe (speech-to-text), Amazon Bedrock (LLM inference), Amazon Polly (text-to-speech), and Amazon Connect (contact center).
- Development of intent recognition and natural language understanding flows using prompt engineering and context management.
- Testing and optimization of conversation quality, latency, and fallback handling.
- Monitoring, logging, and analytics implementation using CloudWatch and Amazon S3.
- Continuous improvement and retraining strategies based on conversation data and feedback.
Main Deliverables
- Fully functional AI-powered voice bot deployed on Amazon Connect or other contact center platforms.
- Custom-designed conversation flows for specific use cases (e.g., billing queries, appointment scheduling, technical support).
- Integration with AWS LLMs (via Bedrock), voice services (Polly/Transcribe), and business systems.
- Documentation for deployment, management, and maintenance.
- Dashboards or logs for monitoring performance, usage, and improvement opportunities.
Highlights
- Conversational AI at Scale: Leverages advanced LLMs and serverless AWS infrastructure (e.g., Lambda, API Gateway) to automate high-volume interactions with human-like dialogue, multilingual support, and real-time adaptability.
- Seamless Integration & Rapid Deployment: Easily integrates with existing AWS environments for quick setup and high compatibility across channels, industries, and use cases.
- Cost-Efficient & Insight-Driven: Reduces operational costs while maintaining CX quality, and enables continuous improvement through built-in analytics, logging, and campaign performance tracking.
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
Strata Analytics provides comprehensive Customer Support services, ensuring the continuous optimization and performance of our clients' data solutions. We adhere to industry best practices for proactive maintenance and monitoring, incident management, and priority-based request handling, all aligned with predefined service level agreements (SLAs).
Our Customer Support encompasses:
- Proactive Maintenance and Monitoring: We employ continuous monitoring techniques to identify potential issues early on, preventing disruptions and ensuring the smooth operation of your data solutions.
- Incident Management: Our team promptly responds to reported incidents, thoroughly investigating the root cause, implementing effective solutions, and keeping you informed throughout the process.
- Priority-Based Request Handling: We prioritize requests based on their impact on your business operations, ensuring that critical issues receive immediate attention.
- SLA-Driven Service: Our SLAs define clear response and resolution times for various service requests, ensuring you can plan and manage your data operations effectively.
- Expert Resolution: Our team of experienced data engineers and support specialists possesses the expertise to troubleshoot and resolve complex technical issues, ensuring your data solutions remain up and running. Explore our Use Cases for your BusinessÂ
We are committed to delivering solutions that drive tangible business impact, focusing on transforming your data into actionable insights. Embark on your cloud and data modernization journey today. Contact us to discover how AWS can unleash the full potential of your workloads. For more information, email us at: info@strata-analytics.usÂ