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Accelerate case resolution by 35% and boost agent productivity by 25% by providing agents a single-pane-of-glass unified customer communication workflow with D3Clarity Amazon Connect Cases Omnichannel Case Management for Startups and SMBs. As an AWS Advanced Tier Consulting Partner, our team delivers the implementation of an omnichannel case management solution with automated workflows, CRM integration, and agent training on your Amazon Connect instance. This professional service engagement includes deliverables, such as, post-production support with optional 24/7 managed services. Request a private offer for Startup or SMB-optimized pricing and AWS partner funding opportunities.
Overview
D3Clarity Amazon Connect Cases Omnichannel Case Management for Startups and SMBs
D3Clarity Amazon Connect Cases Omnichannel Case Management (Startups/SMBs) implementation service helps Startups and SMB organizations achieve 35% faster case resolution times and 25% reduction in agent case management overhead through automated workflows and streamlined task management. As an AWS Advanced Tier Consulting Partner with the Amazon Connect Delivery specialization, we design and implement a complete omnichannel case management solution seamlessly within your existing Amazon Connect Instance while providing a clear path to scale as your business grows. Our implementation is specifically designed for Startups and SMB organizations that need enterprise-grade contact center capabilities without the enterprise-level complexity or cost.
Key Features
- Amazon Connect Cases Implementation: D3Clarity professional services team configures and deploys Amazon Connect Cases with automated workflows, task management, and case routing optimized for your business processes
- CRM Integration: Seamless connection with your existing customer data systems to provide agents with complete customer context
- Agent Productivity Tools: Custom Amazon Connect Agent Workspace configurations that reduce After Call Work (ACW) time by up to 25% through automated case creation, interaction summaries, and updates.
- Amazon Connect Cases Training Program: Role-based training for agents, supervisors, and administrators to ensure 100% adoption of new workflows
- Post-Production Support: Dedicated support during critical stabilization period with optional transition to 24/7 managed services
D3Clarity 4-Phase Implementation Methodology
1. Discovery & Design
- Business requirements analysis and current state assessment
- Case management workflow mapping and optimization
- Technical architecture planning with AWS Well-Architected review
- Integration requirements and data flow design
2. Build& Test
- Amazon Connect Cases configuration and customization
- Integration with CRM and other customer data sources
- Agent desktop setup with productivity-focused UI/UX
- QA testing and validation in staging environment
3. Enable & Deploy
- Agent, supervisor, and administrator training programs
- Production deployment with go-live support
- Knowledge transfer and documentation
- Change management support
4. Prove Value & Scale
- Performance monitoring and KPI tracking
- Optimization recommendations
- Expansion planning for additional channels or features
- Transition to managed services available
Key Deliverables
- Production-Ready Amazon Connect Cases Environment: Implemented and fully configured case management solution integrated with your contact center
- CRM Integration: Connected customer data systems providing complete context for agents
- Customized Agent Workspace: Productivity-optimized interface reducing After Call Work (ACW) by 25%
- Training Program: Role-specific training for agents, supervisors, and administrators
- Documentation: Complete technical and operational documentation
- Post-Production Support: Dedicated support during stabilization period
- Optional 24×7 Managed Services: Ongoing support, monitoring, and optiization
Why Choose D3Clarity
- AWS Partnership Excellence: D3Clarity is a recognized AWS Advanced Tier Consulting Partner with the Amazon Connect Delivery, Well Architected Partner Program, Migration and Modernization Services Competency specializations.
- Proven Startup and SMB Success: Achieved 4-week go-live window with 100% agent adoption of new workflows for similar-sized organizations
- Complete Solution: End-to-end expertise to plan, build, and operate your Amazon Connect Cases implementation, not just consulting
- Quantified Outcomes: 35% faster case resolution times and 25% reduction in agent overhead with our optimized implementation approach
AWS Partner Funding Opportunities
D3Clarity helps you maximize your results with AWS Partner Funding programs. If you are eligible, these programs can reduce or eliminate costs:
- Proof-of-Concept (POC): Funding of pilots for small-scale or initial deployments
- Migration Acceleration Program (MAP): Funding for enterprise-scale migrations
- Well-Architected Partner Program Funding: Funding for new AWS infrastructure in existing accounts Talk to our team for more information about these programs.
AWS Services Disclosure:
This implementation may include the use of Amazon Connect Cases, Amazon Connect, Amazon Connect Customer Profiles, Amazon Connect Tasks, Amazon Connect Chat, Amazon Connect Voice, Amazon Connect SMS, Amazon Connect Email, Amazon S3, Amazon CloudWatch, AWS Lambda, Amazon DynamoDB, and Amazon API Gateway among other AWS products.
Highlights
- Accelerate case resolution by up to 35% and reduce agent overhead by 25% through automated workflows and streamlined case management
- Complete solution including Amazon Connect Cases implementation, CRM integration, agent training, and post-production support
- AWS Advanced Tier Consulting Partner with the Amazon Connect Delivery specialization with proven 4-to-8week go-live success and 100% agent adoption
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
D3Clarity’s Amazon Connect Cases Omnichannel Case Management Implementation - designed for Startups and SMBs
- Voice - +1 512 790-3282 (8 AM - 6 PM CT)
- Email - info@d3clarity.com
- Schedule - Book meeting
Support Options:
D3Clarity offers a full spectrum of support options designed to fit each client's unique needs and operational requirements.
- Full Managed Services - Complete AWS environment management with SLA guarantees, 24×7×365 monitoring, and dedicated teams handling all operational aspects.
- Continuous Improvement - Dedicated teams collaborating with your internal team on joint backlog management, sprint planning, and regular optimization reviews.
- Staff Augmentation - Dedicated or fractional AWS specialists embedded in your organization with flexible engagement models and knowledge transfer.
- Ad-Hoc Production Support - On-demand support for critical issues with flexible retainer models and project-specific implementations.
- AWS Emergency Support - 24×7×365 emergency response for critical AWS outages, production-down situations, rapid incident resolution, and disaster recovery.
Scope Flexibility: Services tailored to this specific Amazon Connect listing or extended across your entire AWS, cloud, and on-premises ecosystem.
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