RE3 - Cloud Management - Assisted

Our Managed Service provides a comprehensive range of solutions designed to support organizations in managing and optimizing their Cloud infrastructures. With our highly professional and personalized approach, we are committed to meeting the specific needs of our clients, allowing them to focus on their core activities and achieve their business objectives.

The Managed Service is divided into three modes, each designed to adapt to the needs and preferences of organizations using cloud infrastructures:

• Assisted Mode: In this mode, our team works closely with the client, providing hands-on assistance and guidance in managing their Cloud infrastructure. We collaborate to address challenges, implement best practices, and ensure smooth operations.

• Copilot Mode: In this mode, we act as a trusted partner, working alongside the client's team to co-manage the Cloud infrastructure. We provide ongoing support, monitoring, and optimization, while the client retains a level of control and involvement in decision-making.

• Autopilot Mode: In this mode, we take full responsibility for managing and optimizing the client's Cloud infrastructure. Our expert team handles all aspects, from monitoring and maintenance to proactive problem-solving, allowing the client to focus entirely on their core business activities.

The Assisted mode is designed for organizations seeking a more traditional Cloud infrastructure management service. In this mode, we take full responsibility for the client's daily operational activities and administration of their Cloud infrastructure, acting as a centralized IT Service Management (ITSM) entity. Our team of expert technicians works closely with the organization to ensure efficient and reliable management of cloud resources. This includes initial infrastructure setup, implementation of security policies, resource optimization, proactive performance monitoring, and timely issue resolution. We act as an extension of the client's operations team, collaborating with internal stakeholders to understand the organization's specific needs and provide customized solutions.

The Assisted mode guarantees comprehensive and professional management of the organization's cloud infrastructure, allowing clients to focus on their core activities without worrying about complex operational aspects. In particular, we take care of:

• Monitoring and observability
• Incident support and management
• Configuration management
• Security and compliance
• Backup and emergency recovery
• Performance optimization
• Continuous improvement and automation
• Cost monitoring and optimization (FinOps)