Amazon Connect Custom Agentic AI Implementation Services

Go beyond bots with autonomous AI agents for your contact center.

zeb helps you build Agentic AI experiences within Amazon Connect that do more than just answer questions. These intelligent agents can reason, plan, interact with APIs, and handle complex workflows across multiple systems before escalating to a human if needed.

As an AWS Premier Tier Services Partner with the Generative AI Services Competency, zeb combines contact center expertise with advanced prompt engineering and orchestration techniques to build goal-oriented agentic experiences.

What’s Included

• Use Case and Agent Behavior Design
  Identify business goals where autonomous agents can add value, such as collecting documents, verifying identity, or solving tier-1 issues.

• Agent Workflow and API Integration
  Use AWS Lambda, Step Functions, and API Gateway to enable agentic flows that fetch data, complete transactions, or update records across systems.

• Memory and Goal Management
  Equip AI agents with memory and task tracking, allowing them to handle multi-step conversations without losing context.

• Amazon Q and Lex Integration
  Combine generative AI and NLU for natural language conversations that adapt based on real-time information and intent shifts.

• Human Escalation Logic
  Define rules and thresholds for escalating to a live agent when goals cannot be achieved or human judgment is required.

• Compliance and Testing
  Include ethical AI review, fallback logic, and testing to ensure accuracy, privacy, and safe handling of edge cases.

Why zeb?

• Pioneers in agentic AI design using Amazon Bedrock, Lex, and Q
• Proven implementations across customer service, healthcare, and financial services
• Strategic AI partner focused on practical impact and enterprise readiness

Deliver AI agents that think, act, and escalate with purpose using zeb and Amazon Connect.