Sold by: Data Reply UKÂ
A Web Reviews Analytics Dashboard that harnesses web scraping technology to gather online reviews and to provide businesses with valuable insights into customer sentiment enabling data-driven decision-making
Overview
In the contemporary digital landscape, understanding customer sentiment is pivotal. The review dashboard hosted on AWS through Pyramid Analytics achieves this by employing web scraping to aggregate online reviews from various platforms followed by data validation and cleansing to ensure data accuracy and reliability. AWS sevices used incude : S3, EC2, Lambda, Amazon Comprehend, Amazon Sagemaker.
The dashboard showcases review counts and average ratings, sentiment analysis which is complemented by a product-specific breakdown, enabling companies to pinpoint areas of strength and improvement. The recommendation analysis rounds off the dashboard, offering insights into customer willingness to recommend products.
One of the core features of this dashboard is the ability to track review metrics over time helping to identify trends and patterns in customer feedback, aiding in gauging customer satisfaction and attitudes towards the brands, products and serivces
Highlights
- Comprehensive understanding of customer feedback and sentiment helps businesses tailor their strategies and operations more effectively
- Temporal analysis: tracking review counts and average ratings by quarter empowers businesses to monitor the impact of changes and campaigns
- The product or service specific sentiment breakdown aids in targeted improvements and showcases areas of excellence.
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
Gain actionable insights promptly with a Proof of Concept (POC) for the Web Reviews Analytics Dashboard. To prove its value quickly Data Reply offers support for deploying POC and for customising the solution according to your unique requirements. Funding support is available and aligned with your business case.
Contact seller : a.main@reply.com or t.silk@reply.comÂ
Software associated with this service
Pyramid Decision Intelligence Platform
By Pyramid Analytics BV
The Pyramid Decision Intelligence Platform delivers insights for everyone to make faster, more informed decisions. It enables governed self-service data and analysis for any person in a no-code environment, and provides direct access to any data including AWS and cloud data sources.