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    F5 Silverline Managed Web Application Firewall (WAF)

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    Sold by: F5, Inc. 
    Managed WAF cloud service to protect customers' web applications and data against cyberattacks; enable and maintain compliance, effective threat management, while lowering IT and business risks. Service is inclusive of the F5 web application firewall technology and F5 Silverline 24x7x365 global SOC.

    Overview

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    F5 Silverline Managed WAF service delivers As A Service enterprise-grade protection for your business and IT web applications leveraging industry-leading WAF technology used by most Fortune 500 global companies. F5 Silverline Managed WAF supports customers' security compliance programs, lowers data compromise risks, fraud or service disruptions.

    Compared to its competitors, F5 WAF technology demonstrated superior results with 99.89% efficacy rating under 3rd party testing. With the support of the F5 Silverline SOC analysts, customers are able to achieve and maintain their required levels of protection, while minimizing the risks of false positives.

    F5 Silverline Managed WAF leverages multi-level security protections with Threat Intelligence capabilities, WAF policies, custom profiles and iRules to detect, alert and prevent/block human-driven or botnet attacks; mitigate a threat of network DDOS. Machine learning and advanced application profiling enables the F5 Silverline SOC in collaboration with the customers' application experts to fine-tune security policies and protect against zero-day APTs aimed to compromise customer's applications and the data.

    Customers get access to Silverline SOC analysts directly for support and to Silverline Portal to obtain real-time or historical information on attacks and attackers, actions performed by F5 Silverline WAF, protection policies and much more. F5 Silverline Managed WAF service easily integrates with customer's SIEM.

    Highlights

    • Industry leading web application firewall (WAF) technology delivered as a managed cloud service
    • Expertise of F5 Silverline global SOC for WAF implementation, management and support.
    • Highly resilient and scalable service with inherent DDOS protection.

    Details

    Delivery method

    Deployed on AWS

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    Pricing

    F5 Silverline Managed Web Application Firewall (WAF)

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    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (18)

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    Dimension
    Description
    Cost/12 months
    Silverline WAF Tier 1 - AMER
    2 FQDN/10Mbps - AMER
    $81,894.96
    Silverline WAF Tier 1 - EMEA
    2 FQDN/10 Mbps - EMEA
    $85,989.71
    Silverline WAF Tier 1 - APCJ
    2 FQDN/10Mbps - APCJ
    $86,808.66
    Silverline WAF Tier 2 - AMER
    5 FQDN /20Mbps - AMER
    $106,736.96
    Silverline WAF Tier 2 - EMEA
    5 FQDN/20Mbps - EMEA
    $112,073.81
    Silverline WAF Tier 2 - APCJ
    5 FQDN/20 Mpbs - APCJ
    $113,141.18
    Silverline WAF Tier 3 - AMER
    10 FQDN /20 Mbps - AMER
    $120,054.96
    Silverline WAF Tier 3 - EMEA
    10 FQDN /20 Mbps - EMEA
    $126,057.71
    Silverline WAF Tier 3 - APCJ
    10 FQDN/20 Mbps - APCJ
    $127,258.26
    Silverline WAF Tier 4 - AMER
    20 FQDN / 50 Mbps- AMER
    $178,614.96

    Vendor refund policy

    N/A

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    https://portal.f5silverline.com  (866) 329-4253 or +1 (206) 272-7969

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

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    Accolades

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    Top
    100
    In Healthcare & Life Sciences, Financial Services

    Customer reviews

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    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
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    Ease of use
    Customer service
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    Overview

     Info
    AI generated from product descriptions
    Web Application Protection
    Multi-level security protections with threat intelligence capabilities to detect, alert, and prevent human-driven or botnet attacks
    Machine Learning Defense
    Advanced machine learning and application profiling techniques to fine-tune security policies and protect against zero-day advanced persistent threats (APTs)
    Threat Intelligence
    Comprehensive security approach utilizing WAF policies, custom profiles, and iRules for comprehensive cyber threat mitigation
    Security Operations Integration
    Direct integration capabilities with customer security information and event management (SIEM) systems
    Attack Monitoring
    Real-time and historical attack information tracking through dedicated security operations center (SOC) portal with comprehensive threat visibility
    Web Application Threat Protection
    Comprehensive ruleset covering OWASP Top 10 web application threats including SQL Injection, Cross Site Scripting, and Known Exploits
    Security Signature Updates
    Regular threat information updates from FortiGuard Labs to maintain current protection signatures
    Malicious Traffic Detection
    Protection against malicious bots and common vulnerabilities and exposures (CVE)
    Configurable Security Response
    Flexible configuration options to log, alert, and block detected web application threats
    Attack Vector Coverage
    Comprehensive security rules targeting multiple web application attack vectors including general and known exploits
    Web Application Threat Protection
    Comprehensive ruleset targeting OWASP Top 10 Web Application Threats with low false-positive rate
    Vulnerability Mitigation
    Managed rules addressing code injection techniques including SQLi, NoSQLi, OScommandi, XSS, and directory traversal
    Technology-Specific Security
    Protection against known exploits for web technologies like Apache Struts2, Apache Tomcat, Oracle WebLogic, WordPress, Drupal, and Joomla
    Threat Intelligence Integration
    Regularly updated rulesets incorporating latest cyber threat intelligence
    Compliance Support
    Security rules designed to help meet security standards such as PCI-DSS

    Contract

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    Standard contract
    No
    No
    No

    Customer reviews

    Ratings and reviews

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    0 ratings
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    4 external reviews
    Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
    Ricky Makkar

    Manages network threats and supports application control with ease

    Reviewed on Apr 28, 2025
    Review provided by PeerSpot

    What is our primary use case?

    The use cases for F5 Silverline Managed Services  include Application Firewall and Web Application Firewall . For example, it helps me manage a few public IPs which are malicious and pose a threat to the network. These can be blocked or allowed based on requirements. Additionally, it allows me to block or allow specific applications for particular subnet ranges. I am an administrator managing the licensed software and providing support to clients.

    What is most valuable?

    The best advantage of F5 Silverline Managed Services  is that it is easy to use. The admin guide they provide is easy to understand and allows for implementation within a few days. The traffic manager and the monitoring tool are valuable as well. The monitoring tab displays GET and POST requests in a readable format, making it accessible even to non-tech-savvy individuals. It offers effective reports and monitoring capabilities.

    What needs improvement?

    Automating processes could enhance F5 Silverline Managed Services. For example, introducing preemptive support prompts would reduce the manual effort required for creating policies or blocking specific IPs. Implementing this feature would streamline the process and lessen the need for manual steps.

    For how long have I used the solution?

    I have been using F5 solutions for over five years.

    What do I think about the stability of the solution?

    Sometimes I encounter glitches when a bug appears, but F5's support team is quick to provide solutions. They offer regular updates, and overall, I would rate the stability of the solution as nine out of ten.

    What do I think about the scalability of the solution?

    F5 Silverline Managed Services is scalable enough without observed limitations. Different licenses are available based on needs, offering scalability.

    How are customer service and support?

    I would rate customer support from F5 as nine out of ten. Their support team is responsive, and they deliver timely updates, addressing any glitches promptly.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The installation of F5 Silverline Managed Services is straightforward. However, the configuration part can be complex and requires a proper guide.

    What about the implementation team?

    Installation can be handled by one person, but configuration typically requires a team of three or four people to ensure everything is aligned properly.

    What was our ROI?

    I am not directly involved in the investment part, so I cannot estimate the ROI in percentage.

    What's my experience with pricing, setup cost, and licensing?

    The solution is quite reasonably priced, with costs being lower in comparison to competitors. On a scale where ten is very expensive, I would rate the pricing as three. It offers cost savings and is very effective.

    What other advice do I have?

    My overall experience with F5 Silverline Managed Services is positive. I would rate it nine out of ten. While I have not seen any AI integrations yet, I am hopeful that they are working towards AI features.
    AhmedMansour

    Enables centralized management and effective security against top attacks

    Reviewed on Feb 17, 2025
    Review provided by PeerSpot

    What is our primary use case?

    I use F5 Silverline Managed Services  for application delivery and security. I have extensive experience with products like LTM (application delivery controller), GTM (global traffic load balancing), ASM, and APM . These products enable me to distribute back-end server traffic, customize and control HTTP headers, and provide security measures like health checks and DNS security.

    What is most valuable?

    F5 Silverline offers load balancing, flexibility, and reliability. It allows for centralized management of certificates, protecting applications from top ten attacks like SQL injection and cross-site scripting. It is effective at mitigating DDoS attacks where a profile can be created and applied to virtual servers.

    What needs improvement?

    Improvements could include the creation of highly optimized profiles, optimization deployments, and compression profiles for better performance.

    For how long have I used the solution?

    I have been using F5 solutions for 15 years.

    What do I think about the stability of the solution?

    The stability of the solution is very good.

    What do I think about the scalability of the solution?

    The solution is fully scalable, and I would give it a rating of ten on a scale of one to ten for scalability.

    How are customer service and support?

    Sometimes tech support can be slow. They take more time assigning engineers to complex issues, however, they resolve the issues by joining me to fix them.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I also work with Fortinet solutions.

    How was the initial setup?

    The setup of F5 Silverline Managed Services  is straightforward and easy. One person is enough for installation, however, for high availability, deploying two devices as active-standby or active-active is better.

    What was our ROI?

    Using F5 results in time and cost savings, estimating a return on investment of 100%.

    What's my experience with pricing, setup cost, and licensing?

    The solution is expensive, however, the quality and performance are good.

    Which other solutions did I evaluate?

    I work with Fortinet solutions, specifically FortiGate , FortiAnalyzer, and FortiManager.

    What other advice do I have?

    For comparison, I prefer F5 over Fortinet because of its simplicity in operation and administration. I have been working with F5 for about ten years, and its support is professional. 

    Overall, I would rate F5 Silverline Managed Services at nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Rusdi Budiman

    Good for Web Application Firewall (WAF) and straightforward setup

    Reviewed on Aug 11, 2023
    Review provided by PeerSpot

    What is our primary use case?

    We use it for thing application deployment for our application, which is known as CBN. Most of the traffic is put to Silverline.

    What is most valuable?

    We only use for Web Application Firewall (WAF). We only did one.

    What needs improvement?

    There is room for improvement in the stability of the solution. 

    For how long have I used the solution?

    I have been using this solution for two years. 

    We use the latest version because we use SaaS.

    What do I think about the stability of the solution?

    I would rate the stability an eight out of ten. 

    What do I think about the scalability of the solution?

    I would rate the scalability an eight out of ten. 

    How was the initial setup?

    The initial setup is straightforward. 

    What other advice do I have?

    Overall, I would rate the solution an eight out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud
    Archana Heeralal

    A reasonably priced product with a good UI, but the navigation is difficult, and the support team takes a long time to respond

    Reviewed on Jun 27, 2023
    Review provided by PeerSpot

    What is our primary use case?

    We use the solution for protection from Layer 3, Layer 4, and Layer 7 DDoS attacks and for web application firewalls.

    What is most valuable?

    The product’s UI is easy to understand.

    What needs improvement?

    Since we use the solution’s cloud, the product has more control over the back end. The customer will not have control. It is part of the product’s feature. When we get more complex requirements or if we want to write more complex tools, the support team will have the visibility to write them because they have control.

    The navigation is difficult to use. The navigation should be improved. Other products are quite straightforward. If I try to implement a new application and do an onboarding, it is not very easy. We must go to one feature, inside which there will be more features. It should be simplified, and a menu should be provided.

    For how long have I used the solution?

    I have been using the solution for more than two years.

    What do I think about the stability of the solution?

    The product is stable.

    What do I think about the scalability of the solution?

    The solution is scalable. More than 100 people use the solution in our organization.

    How are customer service and support?

    Support is not good. The team takes a long time to respond.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup was easy. The solution has good documentation for the initial setup. F5 also provided us with support.

    What's my experience with pricing, setup cost, and licensing?

    The product’s pricing is reasonable.

    What other advice do I have?

    As a customer, if we need more control, then we should choose F5 ASM. We use multiple applications and products. We use the tool for corporate applications because it fulfils our requirements. I will recommend the solution. If it fulfils your requirement, you can definitely go ahead and use it. Overall, I rate the tool a seven out of ten.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    View all reviews