Sold by: Yaqeen Technology
Deployed on AWS
Yaqeen GenAI QA Monitor extends its AI-powered call center quality assurance capabilities to support Agentic AI workflows. Built on Amazon Bedrock, it enables autonomous evaluation of multi-step agent interactions, compliance tracking, sentiment analysis, and intelligent coaching reducing manual oversight and enhancing performance in dynamic, high-volume environments.
Overview
Yaqeen GenAI QA Monitor is a cloud-native, AI-driven call center quality assurance solution powered by Amazon Bedrock, now enhanced to support Agentic AI workflows. It automates 100% of call reviews, transforming traditional manual QA into an intelligent, scalable system. With advanced capabilities including compliance scoring, sentiment analysis, multi-step conversation evaluation, and intelligent coaching, the platform significantly improves operational efficiency and decision-making across both human and AI-driven interactions.
Built to support regulatory standards such as FDCPA, PCI, and HIPAA, Yaqeen GenAI QA Monitor ensures full compliance while adapting easily to the unique needs of your business. It now also supports the evaluation of autonomous agents, providing oversight for agent-based systems powered by frameworks like LangChain, Bedrock Agents, and other orchestration tools. This makes it ideal for organizations implementing LLM-powered assistants, customer-facing agents, or internal automation copilots.
By eliminating manual call evaluations, the platform enables your team to focus on strategic, high-value activities. It provides deep insights into agent performance, empathy, tone, compliance, and now agentic behavior and decision flow, allowing for highly targeted coaching and optimization. Seamless integration with CRM, CTI, and ticketing platforms ensures simple deployment, while secure transcript storage via Amazon S3 maintains privacy and data protection standards.
Scalable to support millions of interactions per month, Yaqeen GenAI QA Monitor is purpose-built for high-volume environments across industries such as finance, healthcare, collections, and customer service. It reduces operational costs, delivers 100% coverage, lowers compliance risk, and now brings actionable insights into AI-driven workflows making it a future-proof solution that improves both agent performance and autonomous system reliability at scale.
Highlights
- Fully automated call center quality assurance powered by Amazon Bedrock.
- Scalable solution with 100% call coverage and customizable compliance scoring.
- Advanced sentiment analysis and intelligent coaching to improve agent performance.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Starter Minutes | 0 to 10,000 minutes per month with basic features and support. | $0.15 |
Growth Minutes | 10,001 to 50,000 minutes per month with advanced features and support. | $0.14 |
Enterprise Minutes | 50,001 or more minutes per month with full features, SLA, and dedicated support. | $0.13 |
Dimensions summary
You pay based on how many minutes of monitoring you use each month. The three dimensions form usage tiers set by monthly volume. Starter Minutes covers up to 10,000 minutes with basic features and support. Growth Minutes covers 10,001 to 50,000 minutes with more features and support. Enterprise Minutes covers 50,001 minutes or more and adds an SLA plus dedicated support. As your monthly minute volume grows, you move into the tier matching that range. Higher tiers include added features and support levels.
Top-of-mind questions for buyers
A minute reflects the amount of monitored interaction the product processes each month, such as call or conversation time analyzed for quality assurance and compliance. The system totals your monitored minutes across the month to determine which usage tier applies.
Your tier follows your total monthly minutes. Staying at or below 10,000 minutes keeps you in Starter Minutes. From 10,001 to 50,000 minutes places you in Growth Minutes. At 50,001 minutes or more, you move to Enterprise Minutes. Each tier adds features and support at its volume range.
Starter Minutes includes basic features and support. Growth Minutes adds more features and support. Enterprise Minutes includes the fuller feature set, a service level agreement (SLA), and dedicated support. Support depth increases as your monitored minute volume moves into higher ranges.
www.yaqeentech.com
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Vendor refund policy
We offer a 30-day refund policy for Yaqeen GenAI QA Monitor. To request a refund, contact us within 30 days of purchase with your order ID. Refunds will be processed for unused services or prorated based on usage. Refunds are not available after 30 days or for misuse. For assistance, contact us at support@yaqeentech.com or call 1-800-988-8757
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
For assistance with Yaqeen GenAI QA Monitor™, our dedicated support team is available 24/7.
Email: contact@yaqeentech.com
Phone: 1-800-988-8757
Support URL: <www.yaqeentech.com/support >
We offer comprehensive support, including troubleshooting, onboarding assistance, and general product queries. Enterprise customers receive SLA-backed support and a dedicated onboarding specialist for seamless implementation.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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