Sold by: TEKsystems Global Services
We deliver cloud-native contact center modernization for telecommunications providers. Transform subscriber experiences with AI-powered omnichannel support while reducing operational costs.
Overview
Our Amazon Connect implementation service combines AWS’ industry-leading contact center platform with TEKsystems Global Services’ (TGS) proven methodologies to deliver transformative customer experiences for telecommunications providers. This cloud-native solution enables carriers to scale instantly while leveraging AI-powered capabilities across all channels — voice, chat, SMS, email, and social media.
Key Benefits for Telecommunications
- Network-Optimized Performance: Establish seamless integration with existing telecom infrastructure including IMS, SBC and VoIP systems.
- Reduced Operational Costs: Achieve up to 30% cost savings through intelligent automation and usage-based pricing.
- Enhanced Subscriber Satisfaction: Improve first-call resolution with AI-driven routing and proactive network issue notifications.
- Regulatory Compliance: Enable built-in support for TCPA, CPNI, and international telecommunications regulations.
- 5G-Ready Architecture: Future-proof your contact center for emerging network services and IoT support channels.
Telecommunications Use Cases
- Residential Services: Streamline broadband troubleshooting, service activation, and billing inquiries.
- Enterprise B2B: Dedicate support to SLA management, circuit provisioning and complex technical escalations.
- Mobile Network Operators: Automate device activation, roaming support and plan optimization.
- MVNOs and Resellers: White-label contact center capabilities with multi-tenant architecture.
- Network Operations: Integrate with OSS/BSS systems for real-time network status and automated incident response.
How It Works
- Discovery & Assessment: Analyze your current contact center environment, BSS/OSS integrations and subscriber journey mapping.
- Architecture Design: Create a telecom-specific blueprint leveraging AWS best practices and carrier-grade requirements.
- Modular Implementation: Deploy pre-built components including IVR flows, network diagnostics bots, and billing integration modules.
- Systems Integration: Connect with your existing CRM, ticketing, provisioning and network management platforms.
- Knowledge Transfer: Empower your team with comprehensive training on telecom-specific workflows and best practices.
Why TEKsystems Global Services
As an AWS Premier Tier Services Partner with Amazon Connect Service Delivery expertise, we bring deep telecommunications industry experience and proven success in carrier-grade contact center transformations. Our AMPGS® Reimagine CX solution leverages a comprehensive library of telecom-specific modules that accelerate deployment while ensuring carrier-grade reliability and compliance. With experience implementing solutions for major carriers handling millions of daily subscriber interactions, we help telecommunications providers achieve measurable improvements in customer satisfaction, network efficiency, and operational excellence.
Highlights
- Reduce operational costs by up to 30% with AI-powered automation optimized for telecom workflows.
- Deploy carrier-grade omnichannel capabilities weeks faster using pre-built telecom-specific modules.
- Improve subscriber satisfaction with proactive network intelligence and personalized service across all channels.
Details
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Delivery method
Deployed on AWS
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