Industrility Aftersales Solution transforms machine manufacturers to grow their aftersales revenue by being connected to their customers and their equipment; powered by Digital Twin, IoT and AI.
Digitize Aftersales and Scale Servitization with Industrility
Industrility provides a white-labelled solution so that equipment manufacturers can successfully launch, scale and deliver faster digital innovations to their customers, dealers, partners and internal stakeholders. Results: Increase in Aftersales revenue, Higher profitability with Digital Servitization business models and reducing cost to serve your customers.
Digitize Installed Base
Making more money from your existing customers (Installed base) requires manufacturers to digitize and organise their asset register, be connected to their customers and manage the Lifecycle of the asset throughout the 7-50 years of equipment useful life. Industrility offers a modern customer portal to build a customer connection, the AI data ingestion engine simplifies creation of an Asset Digital Twin and the advanced analytics maximizes the lifetime asset value and customer outcomes.
Personalize Parts eCommerce
Increase your parts & consumables conversion and reduce your returns with our personalized eCommerce. Customers can scan a QR code and quickly access the parts for a specific serial number in 3D or 2D with seamless integration to existing ecommerce and PIM systems. This means a 100% guarantee of ordering accurate parts, transparency of availability and a pro-active parts recommendation and subscription service.
AI powered Digital Service
Say no to Paper and yes to Digital Service. Management of your various service agreements, warranty contracts and advanced services subscription all available in a centralized system with automated scheduling and advanced reporting. Inspections, maintenance tasks and site-walkthrough performed on mobile (Online/Offline) delivering high quality reports to the customers, rich data from the field and efficient digital operations.
Monetize IoT
Struggling to Monetize IoT? Our Solution and Services helps manufacturers link the IoT (Industry 4.0) data to business outcomes of selling more parts, service or scaling new service business models which enables deployment of IoT at scale and monetizing it in a way that delivers value to your customers.
Highlights
Boosting After-Sales Revenue: Streamline operations with Installed Base Management & Asset Lifecycle Management. Eliminate downtime & drive sales with QR Code Parts Identification & Hyper-Personalized eCommerce.
Providing Exceptional Customer Experiences: Empower your customers with a Customer Portal & an AI based co-pilot - TwinGPT and a loyalty program called Dynamic Warranty™.
Utilizing the Power of Industry 4.0: Our modular SaaS platform, built for scalability & ease of use, connects seamlessly to AWS IoT simplifying the connected offering for OEMs.
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Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
You buy this platform through a Contract, priced by the number of assets you manage. Two Basic Tier options are available: one covers up to 10 assets, the other up to 100 assets. Both bill on the same asset-based logic, so you pick the tier that matches your installed base size. Pricing scales with asset count rather than user count, and the platform is delivered as hosted, managed cloud software. Choose the tier that fits how many pieces of equipment or machines you need to track.
Top-of-mind questions for buyers
What counts as one asset for billing purposes?
An asset is one piece of equipment, machine, or unit from your installed base that you track on the platform. You choose the tier by counting how many machines you need to manage. The tier caps how many assets you can register, not how many users access the system.
What happens if my asset count grows beyond the tier I purchased?
Each tier sets an upper limit: up to 10 assets or up to 100 assets. If your installed base grows past your tier's cap, you move to a tier that covers the count you need. The platform is built to scale as your adoption grows.
Does the number of users affect what I pay?
No. Both tiers bill by asset count, not user count. The platform includes unlimited users, so adding staff or technicians does not change your cost. Only the number of assets you track determines which tier you buy.
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We offer email support, chat support and an extensive knowledge base. Our Support team are eager to help you; Email us at support@industrility.com or visit
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