Sold by: USAN
AI Contact Analytics uses all of the interactions from Amazon Connect, as well as other contact center systems, to build out categories and intents of your contact center without any pre-built guidance. Whether you’re already using Amazon Contact Lens or not, AI Contact Analytics leverages the power of Amazon Bedrock and is easy to setup and use.
Overview
Unlock deeper customer insights with AI-driven contact analysis. The solution leverages Generative AI to summarize the actual results of an interaction – customer and agent performance. The solution also identifies breakout trends, helping you understand the changing customer experience, analyze conversational outcomes, and make impactful changes on the customer journey upstream. Even deeper, unrealized minor customer intents provide CX journey tuning and ultimately track agent and customer performance over time.
USAN AI Contact Analytics leverages the power of Amazon Bedrock using multiple LLM Models including Amazon Nova. Additionally the solution configures Amazon Connect as well as Amazon Transcribe.
With these results, AI Contact Analytics from USAN develops customized AI-based training plans tailored to agent performance, ensuring continuous improvement and efficiency.
Highlights
- Intent-Based AI Insights – Uncover and track customer intents to improve the customer journey through summarized intents for each interaction.
- Custom AI-Based Agent Coaching – Develop coaching plans tailored to agent strengths and areas for improvement.
- Seamless Integration – Works with Amazon Connect and other contact center platforms without requiring pre-built guidance of keywords, call types, or customer intents.
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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