Sold by: Guided Reach Solutions
Ongoing Amazon Connect support including MACD (Moves, Adds, Changes, Deletes), troubleshooting, regular configuration reviews, and issue resolution. Ideal for organizations seeking day-2 support after deployment to ensure stability, continuous optimization, and quick resolution of operational issues.
Overview
This offering provides comprehensive day 2 support for Amazon Connect environments. After your Connect instance is deployed, maintaining quality and performance requires expert attention to changes, troubleshooting, and optimization.
Our managed services provide:
- MACD support (Moves, Adds, Changes, Deletes for agents, queues, routing profiles, etc.)
- Troubleshooting and issue resolution for contact flows, voice quality, Lex/Bedrock integrations, and more
- Monthly configuration and performance reviews
- SLA-based ticket response and tracking
- Optional ongoing training sessions for agents, administrators or supervisors
This service ensures that your Amazon Connect instance continues to meet business needs, scales appropriately, and stays aligned with AWS best practices.
Highlights
- Ongoing Amazon Connect support for MACD, troubleshooting, and platform health.
- Includes regular performance reviews, configuration updates, and proactive recommendations.
- SLA-based response times and ticket management for fast, accountable support.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
For questions about this managed services offering or to discuss your Amazon Connect support needs, please contact our team:
- 📧 Email: support@guidedreach.com
- 🌐 Website: https://guidedreach.com
Our team typically responds to inquiries within 1 business day. We’re happy to schedule a discovery call to explore your current environment, support needs, and how our Amazon Connect managed services can help.
This offering includes support for MACD (Moves, Adds, Changes, Deletes), troubleshooting, regular system reviews, and configuration assistance. Optional premium tiers are available with faster SLAs and extended support hours.