Sold by: Deloitte Consulting (US)Â
Navigator is Deloitte's Digital Adoption Platform (DAP) that provides a dynamic, fully integrated layer on top of an existing web-based platform, application, or website, which guides users through specific tasks. Navigator is designed to improve user adoption, user productivity, and overall user satisfaction through personalized, on-screen guidance.
Overview
Navigator provides interactive walkthroughs, called Tours, that facilitate user onboarding and tech adoption by guiding users through application functions and features, thereby reducing the learning curve. Real-time, in-app guidance significantly cuts down training and support costs, reducing the need for extensive traditional training methods. By offering step-by-step instructions, Navigator minimizes user resistance and frustration associated with learning new software. The platform enhances data accuracy by guiding users through processes, which limits error rates, and boosts productivity by minimizing the time users spend searching for information. Plus, gain analytics on usage without collecting personal identifiable information (PII). To improve employee satisfaction and retention, Navigator makes applications easy to use. The platform also aims to enhance client or customer success by ensuring proper utilization of self-service portals - potentially reducing call center, help desk, or office traffic. Support your digital transformation by simplifying the adoption of new and existing digital tools with Navigator.
Highlights
- The Navigator platform provides: Interactive Walkthroughs Contextual Help In-App Support Configurable Content Usage Statistics Error Prevention and Correction Reporting Analytics Application-Agnostic Approach FedRAMP compliant Scalability
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Tier 1 | Setup of Navigator and access to features including tour creation, edits, and publishing | $0.001 |
Tier 2 | Tier 1 plus Use Case Assessment to identify processes for Tour creation | $0.001 |
Tier 3 | Tier 1 and 2 plus Small Tour Creation package | $0.001 |
Tier 4 | Tier 1 and 2 plus Medium Tour Creation package | $0.001 |
Tier 5 | Tier 1 and 2 plus Large Tour Creation package | $0.001 |
Tier 6 | Tier 1, 2, 4 plus ongoing Center of Excellence (COE) support | $0.001 |
Tier 7 | Tier 1, 2, 4, 6 plus Additional Hosted Environment | $0.001 |
Vendor refund policy
There are no refunds at this time
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Deloitte Consultings support team will be available 5 days a week (Monday through Friday) from 8 AM to 5 PM Eastern Time (business hours), excluding Deloitte Consulting and US national holidays. The support team can be contacted at a designated email address and phone number as provided in the licensed software. Support requests will be captured in an online ticketing system defined by Deloitte Consulting. Users will be asked to provide a detailed description of the request or the incident, which may include steps needed to recreate the incident, screen captures of any error messages and relevant context for the incident. Deloitte Consulting will track all incidents in this ticketing system, including documenting the severity classification and resolution of each incident.
Contacts: Villa Mavilla (vimavilla@deloitte.com ), Uday Ghattamaneni (ughattamaneni@deloitte.com ), Heorhi (Gosha) Zaiko (hzaiko@deloitte.com ), usnavigator@deloitte.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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