Sold by: DevoteamÂ
Do you need to offer your customers an omni-channel experience and have the tools to self service and deflect using knowledge management. Our experience in ServiceNow leveraged with the tools within Amazon Connect provide the platform for the state of the art customer and employee experience.
Overview
As a ServiceNow Elite partner we have brought together the best of both worlds to offer an omni-channel ServiceDesk solution, leveraging our many years experience within ServiceNow to offer a better customer (CX)and employee (EX) experience.
With the ability to recognise your contacts, and offer a tailored experience through multiple channels to offer services such as:
- Incident & Case statuses
- Provide updates to Incidents and Cases
- Intelligent routing to last service desk analyst or team
- Contact Transcriptions to reduce average handle time
- Deflect contacts when major incidents are running
- Service Service to order items
- Password resets in self service (using Voice Biometrics)
- And many more….
By leveraging the power of Amazon Connect and the AWS ecosystems there are many things you can do for your customers, utilising the ML/AI capabilities.
Our implementation team will work with you on your customer journeys and employee experience to offer a great experience.
Highlights
- Omni-channel experience across voice, chat & social channels from a single journey with consolidated reporting
- Contact Sentiment and Analytics, Virtual Assistants for self help, knowledge management and automation with contact transcription.
- Need to payments? Use our range to take PCI-Compliant tools to collect payments.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
For pricing information and to find out how we help hasten your move to the modern cloud, contact Devoteam: contact.acloud@devoteam.comÂ