Sold by: ScaleCapacity, Inc
The Amazon Connect Quick-start Program is a streamlined, accelerated deployment offering designed to help organizations quickly launch a cloud-based contact center using Amazon Connect. This program includes best-practice guidance, rapid setup, basic configuration of call flows, user profiles, and reporting dashboards—typically within days. Ideal for teams looking to modernize customer service, the Quick-start enables faster time to value with minimal upfront investment while laying the foundation for future scalability and AI-driven enhancements.
Overview
The Amazon Connect Quick-start Program is a focused, time-bound implementation service designed to help organizations rapidly deploy Amazon Connect—a scalable, cloud-based contact center solution—while aligning with best practices and business goals. This program is ideal for businesses seeking a low-risk, high-impact approach to modernizing their customer engagement platform, with minimal upfront investment and accelerated time to value.
Program Deliverables • Fully deployed Amazon Connect instance • Custom call flows and routing logic • IVR configuration and contact lens setup • Agent, queue, and routing profiles • Real-time and historical reporting dashboards • Admin and agent training sessions • Documentation for system configuration and ongoing maintenance
Who Should Use This Program? The Quick-start Program is ideal for: • Organizations looking to pilot Amazon Connect before a full-scale rollout • Teams seeking to replace legacy on-premises systems with a modern, agile cloud platform • Departments requiring a standalone or pop-up contact center for specific use cases (e.g., seasonal support, incident response) • Businesses aiming to rapidly enable remote or hybrid contact center operations
Highlights
- Rapid Deployment (Typically 1–3 Weeks): The program is structured to enable organizations to go live with a functional Amazon Connect environment in a matter of days. It includes all the foundational elements required for a working contact center
- Best Practice Configuration: Amazon Connect experts configure the system based on proven best practices for voice and digital channels, including call flows, contact routing, and basic IVR (Interactive Voice Response) setup. This ensures optimal functionality, reliability, and customer experience from day one.
- Scalability and Future-Readiness: Although designed for rapid deployment, the Quick-start program builds a scalable foundation, supporting future expansion to additional channels (e.g., chat, email, SMS), AI-powered capabilities (e.g., Amazon Lex bots and Agent Assist), and advanced integrations with third-party applications.
Details
Sold by
Categories
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Sales@ScaleCapacity.com 1-833-777-2253
- Optional Amazon Connect Managed Services provides ongoing administration, optimization, and support for your Amazon Connect contact center. This service ensures your environment remains secure, up-to-date, and aligned with evolving business needs—covering tasks like user management, call flow updates, performance monitoring, reporting enhancements, and issue resolution. It enables you to focus on delivering exceptional customer experiences while experts handle the technical operations.