Sold by: Smart Communications
Deployed on AWS
Customer communications management (CCM) solution that helps enterprises deliver personalized, interactive communications.
4.7
Overview
Smart Communications is hosted on Amazon Web Services (AWS) to provide customers a reliable, scalable and secure solution to manage all aspects of their customer communications and conversation management operations.
We provide a range of deployment options to customers and partners based on the business and technical requirements of each organization. Our software instances on AWS provide access to numerous global hosting locations, replication across availability zones, and unparalleled availability and uptime.
SmartCOMM on AWS - Customer Communications Management Software
The SmartCOMM customer communications management (CCM) solution helps enterprises deliver personalized, interactive communications via customers' preferred channels and at a tremendous scale. Designed for the business user, SmartCOMM helps to simplify and standardize work processes leading to improved internal efficiency and ROI.
By leveraging AWS's energy-efficient infrastructure, scalability, and commitments towards renewable energy and carbon neutrality, organizations can significantly reduce their carbon footprint compared to maintaining on-premises infrastructure. AWS's pledge towards sustainability and environmental responsibility provides organizations with an opportunity to reduce their environmental impact while benefiting from the flexibility and scalability of cloud computing.
Benefits
- SmartCOMM helps enterprise organizations centrally manage their critical business and customer communications processes. This customer communications management solution provides a wealth of realized benefits, including:
- Deliver personalized communications - Engage customers with tailored and personalized communications that are brand-consistent, relevant, and provide meaningful value.
- Engage customers on their terms - Reach customers via their preferred channels with omnichannel communications designed to optimize their experience.
- Scale to add new channels - Future-proof your organization by easily adding new communications channels and seamlessly orchestrating conversations across them.
- Manage complexity and compliance - Improve internal efficiency and reduce IT reliance by consolidating your communications ecosystem through our business-user focused solution.
See how an enterprise-scale customer communications management solution on the AWS cloud platform can transform customer experiences. Contact us for a demo, pricing and custom configurations via Private Offer and SaaS agreement at awssales@smartcommunications.com .
Highlights
- Dynamic Scalability: Scale to meet peak volume needs without hardware sitting idle most of the time
- Reduce Your Cost of Ownership: Forget complex licensing across multiple vendors and expensive maintenance contracts
- Avoid Lengthy Upgrade Cycles: Eliminate lengthy (and costly) upgrades in favor of real-time access to the latest and most secure features
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
SmartCOMM Base Package | Includes 3 environments and 5 Design Users (no pages included) | $50,000.00 |
Dimensions summary
You buy SmartCOMM through a single contract package priced by units. The Base Package covers 3 environments and 5 Design Users, which are the people who create and manage communications. No pages are included in this base price, so document volume is not part of this dimension. Pricing scales with the units you purchase rather than with tiers or instance sizes. Because the package sets fixed starting quantities for environments and users, you contact the vendor to size additions like extra pages or users beyond the included counts.
Top-of-mind questions for buyers
A Design User is a person who creates and manages communications on the platform. The Base Package includes 5 of these users. They build and maintain templates, content, and business logic. If you need people beyond these 5, you contact the vendor to add capacity.
An environment is a separate instance of the platform, typically used to separate development, testing, and production work. The Base Package includes 3 environments so you can build and test communications before releasing them live. Adding more environments than the included 3 requires contacting the vendor.
No. The Base Package includes no pages, so producing communications is not billed within this dimension. The price covers 3 environments and 5 Design Users only. To produce documents at volume, you arrange page capacity separately with the vendor, since output is not part of this base price.
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Vendor refund policy
no refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer communications management (CCM) solution that helps enterprises deliver personalized, interactive communications.
Customer reviews
Laurie H.
The efficiencies SmartCOMM will create is amazing!
Reviewed on Nov 18, 2024
Review provided by G2
What do you like best about the product?
SmartCOMM will reduce the amount of time our underwriters spend on drafting formal letters. The ease of use and reduction in potential errors is also beneficial.
What do you dislike about the product?
We have just moved into our stabilization period, and I'm excited to see the integration in action. So far I've been pleased with what we've seen.
What problems is the product solving and how is that benefiting you?
In our legacy system underwriters drafted formal letters and amendatory forms. At times this process is time consuming. There is also potential for errors. SmartCOMM addresses these issues.
Joe M.
We use SmartComm from 2 different products of the same vendor and generally like it.
Reviewed on Aug 30, 2023
Review provided by G2
What do you like best about the product?
It has a lot of very powerful features, very robust change management and the XML input structure is flexible and logical.
What do you dislike about the product?
The versioning process has tripped us up some--but most of that has been resolved as we've understood the product better.
What problems is the product solving and how is that benefiting you?
Communicating with customers. Currenly only paper, future will use e-mail
Banking
Powerful and easy to use tool
Reviewed on Aug 25, 2023
Review provided by G2
What do you like best about the product?
The template editor is seemless and easy to work with. It is a modern platform that receives regular updates from the vendor.
What do you dislike about the product?
I do not think that there are any downsides.
What problems is the product solving and how is that benefiting you?
The product is providing the ability for template changes to be made much more efficiently compared with our old system. We can get through our workload much faster meaning improved turnaround times for requests to our team.
Marketing and Advertising
Simple to use. Efficient support. Excellent template development
Reviewed on Aug 15, 2023
Review provided by G2
What do you like best about the product?
APIs are super easy to use , functionality.
Responsability of the support , clear communication sector .
Flexibility also is important , really appreciate s as t
Responsability of the support , clear communication sector .
Flexibility also is important , really appreciate s as t
What do you dislike about the product?
Now , in this stage , difficult to say.
We are having a good support to management the issues and to solve questions, setup and use .
Help a lot the coordinator the template
We are having a good support to management the issues and to solve questions, setup and use .
Help a lot the coordinator the template
What problems is the product solving and how is that benefiting you?
The communication issues.
Now it s completely solve at all.
The support helped a lot to understand our questions and doubts.
We are improved our sector , positive
Now it s completely solve at all.
The support helped a lot to understand our questions and doubts.
We are improved our sector , positive
Sameer G.
Really Helpful
Reviewed on Aug 09, 2023
Review provided by G2
What do you like best about the product?
The user-friendly interface and easy-to-use features have made it simple to learn and work with the platform.
What do you dislike about the product?
Licensing is a bit complicated which gets tiresome sometimes.
What problems is the product solving and how is that benefiting you?
We are using the tool for template creation. We are using batch, on-demand and interactive features for generating the correspondence. We have discrete systems and we are migrating to a common enterprise platform using SmartCOMM.