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Launching an IoT product is only the first step; keeping it running smoothly is what really matters. The Essential IoT Support Plan gives early-stage teams the confidence that their solutions will stay online and perform reliably. With expert guidance available when you need it most, you can reduce the risk of downtime, avoid the cost of building an in-house operations team, and focus your energy on scaling your solutions and business.
Overview
The Essential IoT Support Plan provides startups and SMEs with reliable, cost-effective support for early-stage IoT deployments. Designed as a safety net for connected products running on AWS IoT Core and related services, it reduces the risk of downtime and helps teams keep their devices and cloud environments running smoothly. Customers gain access to AWS and Infrastructure as Code expertise without needing to build a dedicated operations team, making this plan ideal for organisations with limited internal resources.
Features include 8×5 incident support with agreed SLAs, a ticketing portal with clear triage, and optional 24/7 escalation for round-the-clock coverage. Customers can also benefit from optional yearly Well-Architected Framework reviews, ensuring IoT systems remain secure, optimised, and ready to scale. Flexible subscription models are available with either flat-fee or per-device pricing, giving predictable costs aligned with business needs.
By combining responsive IoT monitoring, expert support, and proactive optimisation, the Essential IoT Support Plan helps businesses reduce downtime risk, improve reliability, and gain peace of mind as they scale connected products on AWS. This service relates directly to AWS IoT Core, AWS CloudFormation, AWS Device Management, and the AWS Well-Architected Framework (WAFR).
Highlights
- Minimise downtime risk with responsive incident support and agreed SLAs.
- Access AWS IoT expertise without the cost of building an in-house team.
- Scale with confidence through flexible pricing and optional Well-Architected reviews.
Details
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Pricing
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