Wanclouds QuickStart for Amazon Connect

Our QuickStart for Amazon Connect delivers a fast, scalable, and intelligent way to launch and manage your cloud-based contact center. Supporting up to 100 agents, and a streamlined 6-week implementation - it’s built for rapid growth, whether you're starting fresh or expanding an existing operation.

Key Highlights:

• Supports up to 100 agents for rapid scalability
• Prebuilt call flows & queues – Up to 5 call flows and 5 queues
• Comprehensive call recording – 100% call logging for compliance & insights
• AI-powered analytics – Contact Lens for transcription, sentiment analysis & call categorization
• Seamless CRM & workflow integration – Connect with Salesforce, Zendesk, ServiceNOW, Pega, Microsoft Teams, Microsoft Dynamics, and HubSpot

With prebuilt call flows and queues (up to 5 each), we accelerate deployment so your team can get operational faster while maintaining flexibility in your routing and customer engagement strategies. Our setup includes everything from basic configurations to advanced call flows that ensure every interaction is efficiently managed.

To help you stay compliant and gain valuable customer insights, we enable 100% call logging and recording, giving you full visibility into every call. Combined with AWS Contact Lens, our solution brings powerful AI-driven analytics into your environment, including real-time and post-call transcription, sentiment analysis, and call categorization—turning conversations into actionable data.

Wanclouds makes it easy to connect your contact center with your broader business ecosystem through seamless CRM and workflow integrations. Whether you use Salesforce, Zendesk, ServiceNOW, Pega, Microsoft Teams, Microsoft Dynamics, or HubSpot, our integration capabilities ensure smooth, consistent operations across teams.

Beyond deployment, Wanclouds offers ongoing managed services to monitor, manage, and optimize your Amazon Connect environment. From performance tuning to availability assurance, we handle the backend so your team can stay focused on what matters most—delivering outstanding customer experiences.

By choosing Wanclouds QuickStart, you're not just getting a contact center—you’re gaining a strategic AWS partner that brings deep technical expertise, proven best practices, and a commitment to long-term success.