Maximus Amazon Connect Professional & Managed Services

Moving people, technology, and government forward is Maximus’ focus. We deliver capabilities tailored to meet agency mission requirements and customer expectations. Our capabilities include end-to-end technology design, development and implementation, cloud architecture, infrastructure as a service, omni-channel technology implementation and customer engagement, IT and program management, all driven by human-centered design. Post implementation, we provide customer-specific hypercare followed by a smooth O&M transition for ongoing customer success and system support.

Maximus offers deep Amazon Connect experience across compliance domains including FedRAMP Moderate and High. Our teams are skilled in Amazon Connect integration with value-add components such as customer relationship management (CRM) and Service Desk systems, document management solutions, quality assurance, workforce management, sentiment analytics and business intelligence/analytics and reporting solutions. We are experienced in bringing the power of artificial intelligence to the art of customer care. Integrated with Amazon Connect, Maximus also offers:

• Maximus Total Experience Management (TXM): A flexible, modular, and scalable solution that integrates people, experience, data insights, and secure technologies into one digitally powered platform to reimagine government service delivery. This Managed Service offering integrates leading cloud technologies: AWS Connect, Salesforce CRM and SuccessKPI, along with Human-Centered Design principles and practices to deliver government services that positively impact lives and make connections easier and services more accessible.

• Maximus Intelligent Insights: a Software-as-a-Service (SaaS) Total Customer Experience solution powered by SuccessKPI that uses AI and machine learning to provide key insights on customer service experiences over text and audio.

• Maximus Analytics: is our Platform-as-a-Service (PaaS) solution powered by tcg mcube that uses a robust, scalable, and flexible end-to-end AI Platform to ingest, store, and process complex data to across the enterprise.

For more than 40 years, Maximus has been providing critical government information and services to millions of citizens. Our mission continues to be grounded in partnering with agencies to drive successful mission outcomes, serve citizens with empathy and deliver high quality interactions on their preferred engagement channel. This experience has led to the human-focused design, development and deployment of leading-edge technologies and services that promote positive, impactful citizen-government engagement experiences.