Sold by: Sierra
Sierra helps businesses build better, more human customer experiences with AI.
Overview
Sierra is the platform that helps businesses build better, more human customer experiences with AI. With Sierra, companies deploy customer-facing AI agents that communicate in natural language, solve real problems, and personalize every interaction on any channel.
From helping customers find the right home or product to originating mortgages, managing orders, authenticating patients, and preventing cancellations, AI agents built on Sierra handle complex tasks with enterprise-grade security and compliance.
Leading brands like The GAP, Rocket Mortgage, SoFi, Sutter Health, and Wayfair have partnered with Sierra to improve customer satisfaction in the moments that matter while driving operational efficiency and revenue growth.
Highlights
- Simple to use, fast to launch, deeply capable. Empower all team members to build and optimize AI agents. Proven at scale in complex use cases across financial services, telecom, tech, healthcare, travel, and retail. Deploy in weeks with agents that grow in sophistication as your ambitions grow.
- Clear visibility, complete control. Understand agent behavior, including why they make decisions, and how they can be improved with built-in testing, automated monitoring, and proactive insights to drive performance.
- Long-term partnership, priced by outcomes. Work with an expert agent development team that has supported hundreds of deployments and will keep you ahead as AI evolves. Only pay for the value delivered.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Sierra Platform | Sierra platform access; pricing is determined via private offer | $1,000,000.00 |
Dimensions summary
This listing has one pricing dimension: Sierra Platform, billed in Units. You buy it through a contract, and the price is set through a private offer arranged with the vendor. There are no separate tiers or instance sizes to choose from. The platform uses outcome-based pricing, so charges tie to the value the AI agents deliver rather than a flat seat or usage count. Because pricing is negotiated privately, you agree on the Unit terms directly with the vendor before purchase.
Top-of-mind questions for buyers
A Unit maps to Sierra platform access under outcome-based pricing. Charges tie to specific, valuable outcomes the AI agents achieve, rather than a fixed seat or message count. The exact Unit definition and how outcomes are counted are set in your private offer with the vendor.
Because pricing is outcome-based, you pay when the agents deliver defined, valuable outcomes such as resolving a request or completing a task. More interactions that reach agreed outcomes can increase charges. The specific outcomes and how they meter are agreed in your private offer.
The platform supports voice, chat, email, and messaging across many languages within one agent. These channels and languages are platform capabilities, not separate priced dimensions here. You buy Sierra Platform access as Units, with terms set in a private offer.
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Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Every Sierra customer is paired with a dedicated Agent Development team who work alongside you to build, launch, maintain, and continuously improve your AI agent. We design your agent against your customer-experience goals, integrate it with your existing systems, and stay engaged long after go-live. If you have immediate questions, please contact info@sierra.ai .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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