Sold by: Tata Elxsi
Tata Elxsi's, iCX is a secure, feature-rich, SaaS-based solution for monitoring and managing CPEs (STBs and Gateways) at scale. iCX enables efficient and secure device management across various middleware platforms and device types. It leverages the latest standards and algorithms to communicate with CPEs deployed worldwide and provide a reliable data path. It supports Android TV, RDK, and proprietary Linux middleware, and integrates with MSO backend systems via standard REST APIs.
iCX leverages a multitude of native services offered by AWS to construct its workflow pipeline, enabling seamless scalability in response to customer demands. By harnessing AWS's extensive cloud infrastructure, iCX can expand exponentially, aligning precisely with the evolving needs of our clientele.
The inherent resilience and data redundancy of AWS's cloud platform play a pivotal role in efficiently managing iCX’ s infrastructure while keeping costs at a minimum.
Overview
iCX solution is a secure, scalable, and distributed platform for enhancing customer experience and improving operational efficiency. It is developed using the latest device management standards and deep learning algorithms to automate, monitor & manage CPEs (STBs and Gateways) at speed and scale.
iCX helps to improve the overall QoS and enhance CX through proactive real-time monitoring, enabling the Ops teams to monitor CPEs, and quickly troubleshoot through a single portal.
Remote monitoring of deployed CPEs • Near Real Time Dashboards for understanding the performance of CPEs deployed and the user behaviour • Actionable insights from the monitoring data collected • Data lake with raw data collected from CPEs and other data sources • API for 3rd party integration and analytics dashboards • Visualisation of raw parameters collected from an individual CPE • Business Intelligence Reports
Remote management of CPEs • Real time information of system parameters like CPU temperature, CPU utilization, memory utilization and internal storage • Geographical location of the device and weather condition of that area • Remote Screen Assist • Fetching device logs • Network speed test • Reboot, Factory Reset, Clear Cache and Channel reset of device • Installed apps management (Clear data, Clear cache, Block, Unblock and Uninstall) • Bluetooth paired device list • Audit trial Workflow automation • Automation of CPE management in batch mode Diagnostic and Self-care app With iCX already operational across customer bases encompassing more than 5 million devices, the utilization of AWS native services has facilitated hassle-free scalability in alignment with business imperatives. This partnership between iCX and AWS empowers businesses to meet the dynamic demands of their environments with agility and efficiency.
AWS services are listed below
Compute Services:
- Amazon EC2 (Elastic Compute Cloud) - Compute
- Amazon Elastic Container Service for Kubernetes
- AWS Lambda
Database Services:
- Amazon DocumentDB (with MongoDB compatibility)
- Amazon DynamoDB
- Amazon Relational Database Service (RDS)
Storage Services:
- Amazon Simple Storage Service (S3)
- Amazon EC2 Container Registry (ECR)
Networking Services:
- Amazon Route 53
- Amazon Virtual Private Cloud (VPC)
- Amazon CloudFront
- Amazon Elastic Load Balancing
Analytics and Data Processing Services:
- Amazon Kinesis
- Amazon Kinesis Video Streams
- AWS Glue
Security Services:
- AWS Key Management Service (KMS)
- AWS Secrets Manager
Management and Monitoring Services:
- Amazon CloudWatch
- AWS CloudTrail
Identity and Access Management Services:
- Amazon Cognito
Messaging Services:
- Amazon Simple Email Service (SES)
- Amazon Simple Notification Service (SNS)
- Amazon Simple Queue Service (SQS
Highlights
- *Remote Monitoring* iCX leverages telemetry technique to track the performance of devices deployed in the field by analyzing the patterns of key performance indices that are gathered from the devices. This is hosted on the AWS cloud for scalability and redundancy. iCX collects more than 50 monitoring parameters from the CPEs. These monitoring monitoring parameters are grouped into • System Parameters • Environmental Parameters • Behavioural Parameters • Informational Parameters
- *Remote Management* iCX with its always ON device management empower MSO to manage their fleet of devices effectively at any point in time. Key features available in the portal are • Real time device monitoring • Intelligent firmware and app updates • Third party application life cycle management (Block/Unblock, Uninstall, Cache & Data) • Remote screen assist • Diagnostics operations - reboot, factory reset, Speed test &Traceroute • Batch Operations
- Intelligence at CPE Level for elevated CX • Launcher App management • System Performance management • Software Updates • Network Performance management
Details
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Deployed on AWS
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Contact: Abhishek Gupta <> abhishek.g2@tataelxsi.co.in