Overview
Generic LLMs can converse fluently, yet they routinely fail on questions like “How many vacation days do I have left?” or “What is our promotion policy?” because that data lives inside your HRIS, not on the public internet.
New hires and veterans alike bombard HR with repetitive queries - benefits, payroll cut-offs, training courses. Chatbots shrink that queue, but only if they speak policy-grade truth. Bedrock Agents orchestrate LLM calls, API look-ups and knowledge-base retrievals so the assistant can fetch remaining PTO directly from Workday or SAP SuccessFactors and cite the exact handbook clause
Sample use cases:
- Onboarding – New hires ask “How do I order a laptop?” and receive step-by-step actions plus JIRA ticket links.
- Leave management – “How many parental-leave days remain?” answered from the HRIS API.
- Policy guidance – “What qualifies for a wellness stipend?” returns exact clause with citation.
- Learning & development – Suggests mandatory courses based on role and tenure. Compliance alerts – Notifies HR when sensitive topics appear, triggering manual review.
Powered by agentic RAG - where intelligent agents orchestrate retrieval and reasoning- this assistant uses Amazon Bedrock Agents to fetch policies, employee records, and onboarding steps, then crafts clear, accurate answers with no inaccuracies.
On completion, you’ll have a live, secure HR assistant that works across team chat tools and reduces manual support - while saving your HR staff from routine queries so they can focus on high-value work.
Ideal for enterprises in regulated industries: finance, healthcare, education, government - and any organization aiming to modernize employee experiences.
Highlights
- Agentic RAG delivers grounded, context-aware HR responses - no hallucinations - by retrieving from live HRIS and policy docs in real time. Integrated with Workday, SuccessFactors, BambooHR, Confluence, and internal wikis - the assistant answers from your systems and enforces permissions.
- Multi-channel delivery via MS Teams, Slack, or email ensures employees get help wherever they work - reducing HR helpdesk tickets by up to 70%. Supports onboarding, benefits, promotions, leave policies, and employee self-service - letting HR focus on strategic tasks and improving employee satisfaction.
- Deployed serverlessly with Bedrock, OpenSearch, Lambda, and API Gateway - all within your AWS account. Secure, scalable, and low maintenance.
Details
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