Optimal Conversation™ Studio is an automated knowledge curation cloud service for developing and managing enterprise virtual assistants. OC Studio provides a machine teaching workflow that complements Amazon Lex and Amazon Kendra to enable enterprises to build and manage omni-channel conversational experiences that feel natural and delight customers.
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Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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You buy this platform through a contract with fixed monthly usage allowances. Two structures apply. The named packages (Bronze Lite, Bronze, Silver, Gold) bundle a session limit with monthly document crawls, and they differ by channel: Search only, Chat and SMS only, or all three combined. The tier level sets the session and crawl volume. Separate metered units (Bronze, Silver, Gold) sell smaller session blocks by channel: Intelligent Search, Web Chat, or a Search-and-Chat bundle. Each higher unit level raises the included monthly sessions. You pick the channel mix and session volume that match your needs.
Top-of-mind questions for buyers
What counts as one session for billing across these plans?
A session is one unique interaction with the platform in a month, whether through search, web chat, or SMS. The named packages count unique sessions against a monthly cap. The metered units sell fixed session blocks per month by channel. Sessions reset each month and do not carry over.
What is a document crawl, and which plans include them?
A document crawl indexes a page or file so the AI can search and answer from it. Only the named packages (Bronze Lite, Bronze, Silver, Gold) include monthly crawl allowances, ranging from 2,000 to 4,000. The separate metered Search, Chat, and Bundle units meter sessions only, without a stated crawl allowance.
How do the named packages differ from the separate metered units?
The named packages bundle a large session cap plus document crawls in one fixed monthly allowance. The metered units sell smaller session blocks (1,000 to 10,000) by channel, letting you size search, chat, or a combined bundle independently. Choose packages for all-in coverage or units for granular session sizing.
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