Sold by: Vision Point SystemsÂ
Our Amazon Connect solutions are built to meet the specific needs of each customer. By avoiding a one-size-fits-all approach, we provide a scalable solution that aligns with your business requirements without overburdening your budget. Experience the perfect balance of personalization and affordability.
Overview
At Vision Point Systems, we excel in developing tailored and affordable contact center solutions powered by Amazon Connect on the AWS cloud. Our proficiency in omnichannel support, IVR development, natural language processing, AI, and analytics enables us to collaborate closely with you. Together, we design, implement, and optimize a contact center that meets your needs and budget so you can enhance customer satisfaction, reduce operational costs, and increase customer lifetime value.
Harnessing the full potential of Amazon Connect, we customize your environment with advanced features like Amazon Kinesis, Amazon Connect Contact Lens, Amazon Lex, and Amazon Q. This combination of technologies empowers us to create contact centers that are not only scalable and AI-powered, but also highly adaptable. Whether you'd like to stream and analyze data in real-time, or craft conversational interfaces and chatbots, we partner with you to understand which features fit your needs and goals and recommend how to best leverage the AWS platform.
Highlights
- Expert Amazon Connect Services Vision Point Systems offers expert Amazon Connect integration, leveraging omnichannel support, AI, and analytics to design cost-effective, tailored contact centers, IVR, and chat bots. Our certified team collaborates with your budget and needs to enhance customer satisfaction, reduce operational costs, and increase customer lifetime value.
- AWS Platform Tailored for Your Needs We customize your Amazon Connect environment to leverage its extensive features, such as Amazon Kinesis, Amazon Connect Contact Lens, and Amazon Lex. Benefit from real-time data streaming, AI-driven interaction analytics, and advanced IVR and chatbots. Our practice focuses on aligning AWS solutions with your objectives for maximum impact.
- Modern Agent Experience with Step-by-Step Guides We help you set up your Amazon Connect environment with Step-by-Step Guides, a feature that enables you to create workflows that provide agents with custom UI pages built with a no-code designer to help provide personalized support. Equip agents with screen pops, forms, and case-specific instructions. Tailor the UI and data visibility, and integrate with external systems via AWS Lambda.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
As an AWS Select Tier Services partner, our team is committed to both maintaining and enhancing your Amazon Connect experience. We manage and support your solutions with system updates, health checks, and continuous improvement consultations. Our proactive approach includes installing the latest updates, utilizing new tools, and conducting monthly health reviews to ensure optimal performance, efficiency, and security. With our quick response SLA, you can easily reach us via phone, SMS, or email for system and incident support, maximizing your ROI. Trust us to handle the technicalities, so you can focus on your business.