Sold by: Mission
Deployed on AWS
Mission Cloud Operate is a cloud operations solution combining New Relics best-in-class monitoring and observability platform, AI-powered incident correlation, and Mission Control, our cloud services platform. By integrating AWS operational expertise and best practices, Mission Cloud Operate ensures your environment is optimized for availability, performance, and uptime.
Overview
Mission Cloud Operate is a cloud operations solution combining New Relics best-in-class monitoring and observability platform, AI-powered incident correlation, and Mission Control, our cloud services platform. By integrating AWS operational expertise and best practices, Mission Cloud Operate ensures your environment is optimized for availability, performance, and uptime.
With Mission Cloud Operate, Mission Control, and New Relics observability platform, you can expect:
Improved AWS infrastructure visibility, availability, uptime, and performance
Reduced operational burden so your team can focus on more strategic initiatives
Reduced MTTR (mean time to resolution) with accelerated, more comprehensive, and durable incident resolution following AWS best practices
Expert configuration and optimization of New Relic, faster time-to-value and fine-tuned alerting
Comprehensive visibility and control over your AWS environment, with expert guidance from Mission
Long-term, sustainable performance and optimization as you scale and grow
Highlights
- Holistic monitoring, observability, & proactive management across your AWS environment
- 24/7 alert response and remediation in accordance with co-developed runbooks and AWS best practices
- Hands-on support for a variety of common AWS operational tasks, updates, patching, and backup management
Details
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Cloud Operate Platform Fee | The base platform fee for Cloud Operate | $1.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Cloud Operate Minimum Tier | Monthly Minimum Usage Tier covers up to 10k in AWS spend | $1,400.00 |
Cloud Operate Usage up to 80k | Cloud Operate Usage 10k-80k in AWS Spend | $0.13 |
Cloud Operate Usage 80k - 250k | Cloud Operate Usage 80k-250k in AWS Spend | $0.10 |
Cloud Operate Usage 250k and above | Cloud Operate Usage more than 250k in AWS Spend | $0.07 |
Dimensions summary
This managed service uses a base platform fee plus usage tiers that scale with your monthly AWS spend. You pay the Cloud Operate Platform Fee as a fixed base charge. On top of that, usage is billed across tiers: the Minimum Tier covers AWS spend up to 10k, the next tier covers 10k to 80k, another covers 80k to 250k, and a final tier covers spend above 250k. As your AWS spend grows, you move into the matching tier. The platform fee applies regardless of which usage tier your spend falls into.
Top-of-mind questions for buyers
Each tier corresponds to a band of your monthly AWS spend. As your spend grows, you move into the matching tier for that range. The Minimum Tier covers spend up to 10k. The next bands cover 10k-80k, 80k-250k, and above 250k. Movement into a tier follows your actual AWS spend level.
The Platform Fee is a fixed base charge for the managed service. It applies regardless of which usage tier your spend falls into. It covers the monitoring platform, 24/7 alert response, and operational management. Your usage tier charge is separate and scales with your monthly AWS spend.
You get around-the-clock alert response following co-developed runbooks, routine updates and patching, and a monitoring platform that Mission configures and maintains. You also get a Technical Account Manager, Service Desk Engineers, and Cloud Operations Architects. Designing or implementing new infrastructure falls outside the service and uses separate professional services.
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Vendor refund policy
This is a pay-as-you-go service. You will be invoiced based on your usage. We do not currently support refunds.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
As an AWS Premier Services Partner Mission delivers 24/7 world-class support
Website: https://www.missioncloud.com/contact-us
Support: support@missioncloud.com
Sales: sales@missioncloud.com
Phone: 855-647-7466
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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