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    AI Response Optimization for Amazon Connect

     Info
    Analyze and tune the response accuracy of active AI chatbots. Maximize AI performance and improve customer satisfaction through RAG improvement and prompt optimization.

    Overview

    Problems

    We solve issues such as AI implementations that haven't delivered the expected accuracy gains, or teams that aren't sure how to improve further.

    Solutions

    In this service, experts analyze the logs and dialogue history of your existing AI contact center system to identify the causes of decreased accuracy. Based on the analysis results, we plan and execute specific improvement measures, such as optimizing prompt engineering, improving the data structure of the knowledge base (RAG), and adjusting search algorithms.

    Expected Effects

    Engineers well-versed in AWS AI services, such as Amazon Bedrock and Amazon Lex, will support the improvement of your AI system's response accuracy and the construction of a continuous improvement cycle.

    Highlights

    • Identification of AI response accuracy issues based on log analysis and planning of specific improvement measures
    • Improvement of accuracy rate through prompt optimization and knowledge base (RAG) improvement
    • Maximization of AI performance through the construction of a continuous accuracy improvement cycle

    Details

    Delivery method

    Deployed on AWS
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    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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