Sold by: Swayam CMP
Swayam Support Agent is an AI-powered IT helpdesk solution built on AWS, designed to automate routine support tasks and streamline ticket management. It integrates seamlessly with ITSM platforms, enabling faster resolutions, reduced workloads, and 24/7 intelligent support.
Overview
Swayam.Agentic - IT Helpdesk, is an AI-powered IT helpdesk solution designed to transform enterprise support operations through intelligent automation and seamless user engagement. It enables organizations to handle high volumes of routine IT requests while delivering faster resolutions and reducing the burden on support teams. With multi-channel access across web, email, and APIs, employees can interact with the support agent anytime, from anywhere, ensuring a consistent and responsive support experience. The solution automates common IT service tasks such as ticket creation, password resets, and system access requests, while also providing contextual responses using enterprise knowledge sources. When queries are too complex or fall outside automated boundaries, they are intelligently escalated to human agents with full conversation history, enabling faster and more accurate resolutions without losing continuity. Swayam.Agentic - IT Helpdesk is designed to integrate easily with existing ITSM platforms and internal systems, ensuring minimal disruption during deployment. It features a no-code/low-code architecture that allows for rapid customization and easy updates to workflows as business needs evolve. A built-in administrative interface allows IT teams to manage configurations, monitor system performance, and continuously fine-tune the solution based on real-world usage and feedback. Deployment follows a structured implementation roadmap, including foundation setup, integrations, testing, and pre-production validation. This phased approach ensures alignment with current infrastructure, improves adoption, and accelerates time-to-value. Once operational, the system supports 24/7 interactions and scales easily to meet the demands of distributed or growing workforces. By automating repetitive support processes and augmenting human expertise with intelligent decision-making, Swayam.Agentic empowers IT teams to focus on higher-value tasks while significantly improving user satisfaction and support efficiency.
Highlights
- Conversational AI with Intelligent Escalation: Combines generative AI with a human-in-the-loop model to deliver accurate, contextual responses and seamlessly escalate complex issues to human agents—ensuring high-quality support without compromising continuity.
- No-Code Customization for Rapid Deployment: Offers a flexible no-code/low-code interface that allows IT teams to quickly adapt workflows, integrate new tools, and update knowledge sources—without requiring deep technical expertise.
- Multi-Channel, Always-On Support: Provides 24/7 intelligent support across web, email, and API channels, ensuring users receive timely assistance regardless of location, time zone, or preferred communication method.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
When you subscribe to our consulting service for implementing a Swayam Agentic solution, we provide dedicated support tailored to your project’s specific needs. Our team ensures timely communication and regular progress updates throughout each phase. We proactively address challenges and questions, offering clear guidance while empowering your internal teams. While we don’t provide 24/7 support by default, we remain responsive and flexible to critical issues. Ultimately, our commitment is to deliver reliable, personalized assistance to help you achieve your goals.
For support, contact: support@swayam.cloud