Accelerator: Proof of Value for Unlimited AI in Amazon Connect

This offering will provide organizations with insight into their customer interactions (reason for interaction, interaction complexity scoring, automation opportunity scoring), with an actionable guide to getting started with Contact Lens, AI-Powered Voice and Chat, Agent Evaluations, and Amazon Q in Connect based on the previous insight for up to 10 queues in 4 weeks.

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Overview

About CloudInteract

At CloudInteract, our purpose is simple yet powerful: to reimagine customer experience by making contact center interactions better for you, your customers, and your users.

With countless suppliers offering similar technology, what makes CloudInteract the right choice? Three vital elements; our pillars of AI, Data, and Communication—combined with our holistic approach and commitment to custom-designed solutions, set us apart.

About CloudInteract’s Proof of Value for Unlimited AI in Amazon Connect

Unlimited AI in Amazon Connect maximizes an organizations ability to deliver a modern, AI-driven contact center. It delivers access on a pay-as-you-go basis per channel to these features: Contact Lens (conversational analytics, post-contact summaries, performance evaluation, screen recording), agent scheduling, AI-powered voice and chat, and Amazon Q in Connect.

CloudInteract’s Proof of Value is combined with Amazon Connect's Contact Lens and will deliver:

Enable Contact Lens (it not already using, with a 30-day Contact Lens Trial if eligible)
Apollo QuickSight dashboard with insight into customer interactions including primary reasons for interaction, interaction complexity, and interaction automation opportunity.
Getting Started Guide for Unlimited AI in Amazon Connect, tailored to your organization
Data-driven recommendations to accelerate automation opportunities to production and ongoing implementation and adoption of Unlimited AI

Highlights

Unlock Unlimited AI with a Proof of value with 30 days of contact data
Actionable insights in your Getting Started Guide for Unlimited AI, tied to a return on investment and operational improvements
Foundations to accelerate to production identified using advanced analytics and GenAI in the Apollo QuickSight dashboard

Details

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Pricing

Custom pricing options

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