Sold by: CloudInteract
CloudInteract's 4-week proof of experience will result in a rapidly built and deployed Amazon Connect AI Agent
Overview
About CloudInteract
CloudInteract is an all-in on AWS CX partner specializing in AI-powered CX, Amazon Connect, service platform integration, and experience transformation. With deep expertise across contact centers and enterprise operations, CloudInteract helps organizations digitally transform and evolve platforms that scale with ambition.
Proof of Experience - Agentic CX with Amazon Connect Customer
CloudInteract's Proof of Experience is a 4-week engagement that analyzes your Amazon Connect contact data, identifies the top 10 self-service use cases, then builds an Amazon Connect AI Agent to address at least 1 use case.
What You Receive
- Contact Lens Enablement: CloudInteract enables Contact Lens in your environment, providing conversational analytics, post-contact summaries, performance evaluation, and screen recording capabilities.
- AI Agent Performance Management QuickSight Dashboard: A proprietary analytics dashboard that surfaces insight about how the AI Agent is performing and other self-service opportunities within your contact center.
- Data-Driven Business Case: Actionable next steps to expand Agentic CX - quantified using interactions from the last 30 days.
Week-by-Week Engagement Timeline
Pre-Engagement Scoping: Discovery call and intake questionnaire to confirm queue selection and environment readiness.
Week 1: Environment access confirmed, Contact Lens enabled, and data collection begins across selected queues.
Week 2: 30 days of interaction data analyzed via Apollo QuickSight. Complexity scoring and automation opportunity scoring applied to interactions. Self-service use cases identified.
Week 3: AI Agent built in Agentic CX Designer in Amazon Connect Customer - with prompts and guardrails.
Week 4: Delivery of Amazon Connect AI Agent to address at least 1 self-service use case, AI Agent Performance QuickSight dashboard, data-backed business case for extending Agentic CX, and data-driven recommendations in a final readout session.
Buyer Responsibilities
To ensure a successful engagement, your team will need to provide:
- AWS account access with permissions to enable Contact Lens
- A designated technical point of contact (approximately 2 hours per week)
- Validation of self-service use cases
- Review and sign-off on deliverables at Week 4 readout
Prerequisites and Scope
- An existing Amazon Connect Customer instance is required
- A minimum of 30 days of contact data is needed for meaningful analytics
- This does not include integration to business applications.
Why CloudInteract
CloudInteract specializes in Amazon Connect Customer deployments, combining AI, data analytics, and communication expertise to deliver contact center transformation. The Apollo QuickSight dashboard goes beyond standard Contact Lens reporting by applying proprietary interaction complexity scoring and automation opportunity scoring - giving you prioritized, actionable insight that off-the-shelf analytics cannot provide.
Data Handling
All interaction data remains within your AWS account. CloudInteract accesses your environment under your IAM policies and does not extract or store customer interaction data outside your account. Contact Lens data is encrypted at rest and in transit using AWS-native encryption.
Highlights
- Results delivered in 4 weeks for up to 10 Amazon Connect queues. CloudInteract analyzes 30 days of real interaction data to produce a tailored Getting Started Guide with ROI projections, automation priorities, and a clear implementation roadmap for Unlimited AI features including AI-powered voice and chat, agent evaluations, and Amazon Q in Connect,
- AI Agent Performance Management QuickSight dashboard surfaces insights about every AI Agent interaction and scores every interaction for complexity and automation opportunity. Unlike standard Contact Lens reporting, Apollo applies proprietary scoring algorithms to surface which interactions are best suited for automation, giving your team prioritized recommendations backed by data rather than assumptions,
- Your first native-built Amazon Connect Customer AI Agent, built to your businesses ways of working
Details
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Engagement Support
CloudInteract provides dedicated support throughout the 4-week Proof of Value engagement and during the post-delivery review period.
During Engagement (Weeks 1-4):
- Dedicated engagement lead assigned as your primary point of contact
- Weekly check-in calls to review progress and address questions
- Direct access to the delivery team for technical issues related to Contact Lens enablement or dashboard configuration
Post-Delivery Support:
- Questions about deliverables (AI Agent Performance Management QuickSight dashboard, recommendations) are supported for a defined period following the final readout session
- Guidance on next steps for implementing recommendations
Contact Channels:
Scope of Support: Support covers questions related to the engagement deliverables, Contact Lens configuration performed during the engagement, and interpretation of dashboard insights and recommendations. Issues outside the engagement scope (e.g., general Amazon Connect administration, unrelated AWS services) are not included.
For questions about refunds or engagement modifications, contact CloudInteract via the channels above.