Sold by: Deloitte Consulting (US)
Converge: Restaurant Portal is a purpose-built decision support system for restaurant/quick serve owners and operators. It enables smarter, more confident pricing and promotion decisions by combining localized data, competitor intelligence, and agentic intelligence into one seamless experience.
Overview
The Converge: Restaurant Portal is designed to deliver the following core capabilities designed to drive margin, manage volume risk, and enhance operator decision-making all grounded in AI and external signals:
Localized Price & Promotion Recommendations: Generates optimized pricing and promotion actions tailored to local market dynamics Balances profitability with expected transaction impact using customer willingness-to-pay models Built on the same predictive engines used by 10K+ restaurants across 4 global markets
Competitor Price Intelligence: Tracks pricing at the item, location, and competitor level over time Compares your menu items to similar competitor items to identify over- or underpricing Equips operators with a real view of their market positioning
Business Performance Hub: Offers a centralized view of profit, price, and volume metrics Shows how current and past price changes have affected performance Allows franchisees to monitor and tune their own execution with precision
Embedded AI Pricing Agent: Answers questions like "Which items should I reprice and why?" or "How is spend shifting in my market?" Summarizes competitor price moves and consumer demand shifts automatically Makes it easier for users to move from data to decision without analysis paralysis
Get in touch with Hasim Surel hsurel@deloitte.com for more details.
Highlights
- Up to 96% Franchisee Adoption - Trusted and used by nearly every operator when supported by pricing advisors
- 10K+ Restaurants Covered - Broad deployment across owned and franchised locations
- +350bps Margin Lift - Attributed to localized pricing actions recommended through the portal
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
POC | This is a POC Cost. Please see Support Details for a CPPO Offering. | $450,000.00 |
Operate | This is Operate Cost. Please see Support Details for a CPPO Offering. | $20,000.00 |
Dimensions summary
This listing splits pricing into two contract dimensions that map to sequential project phases. You start with POC, which covers the proof-of-concept stage where the restaurant portal is evaluated. You then move to Operate, which covers running the solution after that stage. Each dimension is billed by units under a contract. The two options are not tiers of the same service; they represent different stages of engagement. Both note a CPPO offering, so you review the Support Details for that arrangement. Choose the dimension that matches your current phase.
Top-of-mind questions for buyers
Both dimensions bill by units, but the marketplace listing does not define what a single unit represents in concrete terms. POC units cover the proof-of-concept stage, and Operate units cover ongoing use. To confirm exactly what one unit maps to for your engagement, review the Support Details or contact the vendor.
They apply at different stages, not at the same time. POC units cover the evaluation phase where the restaurant portal is tested. Operate units cover running the solution afterward. You are billed for the phase you are in, so the two costs follow your project timeline rather than adding together continuously.
The portal helps operators and franchisees make pricing, promotion, menu, and customer engagement decisions. It localizes recommendations using third-party and competitive data to support guest revenue and loyalty. Operate units cover running these capabilities after the proof-of-concept stage confirms the fit.
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Support
Vendor support
We support resolution of L1-L3 issues. We provide a service level agreement that includes response time based on incident severity and will be suited to your business needs. Please contact cpassino@deloitte.com for support or if you would like additional details regarding a CPPO.
AWS infrastructure support
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