Bespin Global PLS Ultra Services

Bespin Global: Premier AWS Cloud Managed Services Provider Bespin Global is an AWS Premier Tier Services Partner with deep technical expertise and a proven track record in delivering enterprise-grade cloud managed services. With AWS competencies in DevOps, Migration & Modernization, Data & Analytics, and Machine Learning, we offer full-spectrum cloud support tailored to your business needs. Our capabilities are backed by 500+ AWS certifications, a dedicated team of 50+ AWS engineers, and delivery specializations across AWS services. We are also an AWS Managed Service Provider, Authorized Training Partner, and recognized AWS Partner of the Year (MENA) for multiple consecutive years. From cloud operations and automation to governance, security, and cost optimization, Bespin Global provides trusted, end-to-end managed services to help you scale with confidence on AWS.

Bespin PLS Ultra Service Offering 1- Round-the-Clock Support 24/7 customer service concierge with tailored response SLAs. 2- Technical Account Manager Offers consultative architectural and operational guidance, tailored to your environment. 3- Architecture Advisory Continuous reviews and expert recommendations to ensure the environment adheres to best practices. 4- Real-time Insights Access to the full set of AWS trusted advisor checks, including security, cost optimization, performance, and fault tolerance. 5- Managed FinOps Comprehensive cost management service that optimizes your business cloud expenses, provides greater insights into your spending.

Bespin PLS Ultra Service Level Agreement 24/7 customer service concierge by AWS certified engineers with tailored response SLAs. General guidance < 24 hours System impaired < 12 hours Production system impaired < 4 hours Production system down < 1 hour Business/Mission-critical system down < 15 minutes