Sold by: Maaz TechnologiesÂ
Transform your customer interactions with our comprehensive Amazon Connect implementation services. We deliver cloud-based call center solutions featuring voice, chat, SMS channels, web and video calling, conversational IVR, and AI-powered chatbots with natural language understanding (NLU). Our AWS Lex integration, voice transcription, and AWS Comprehend sentiment analysis enable click-to-call, screen pop CTI, and automatic call logging. Experience interactive voice response, self-service bots, customer sentiment detection, and real-time analytics with Power BI dashboards. Our expertise includes chat routing, skill-based routing, agent workspace optimization, contact flow designer, and call wrap-up notes with automatic ticket creation.
Overview
Transform Customer Experiences with AI-Powered Omnichannel Contact Center Services
Maaz Technologies delivers an end-to-end Amazon Connect implementation service that transforms traditional call centers into AI-powered omnichannel customer engagement platforms. Our service enables organizations to connect with customers through voice, chat, video, email, and social channels all natively integrated into Amazon Connect and supported by AWS services.
We implement advanced contact flows using conversational IVR powered by Amazon Lex, enabling self-service and intelligent call routing. Real-time transcription, intent recognition via Amazon Comprehend, and sentiment analysis provide actionable insights during live interactions. With screen pop CTI integration for CRMs like Dynamics 365 and Zendesk, agents gain full context instantly.
The service includes secure voice authentication with Amazon Connect Voice ID, PCI-compliant call handling, and multi-channel task management. Supervisors benefit from real time dashboards and historical reporting using AWS native analytics and Power BI integration. This reduces average handle time (AHT), increases first call resolution (FCR), and improves customer satisfaction.
Key AWS services used
Amazon Connect, Amazon Lex, Amazon Comprehend, Amazon Transcribe etc.
This solution is ideal for enterprises, governments, and customer service operations looking to modernize their customer support infrastructure and reduce dependency on legacy contact center software.
Highlights
- End-to-end Amazon Connect implementation with voice, chat, video, and AI-based IVR to deliver secure, intelligent customer experiences.
- Integrated with AWS Lex, Comprehend, Transcribe, and Voice ID to enable smart call routing, sentiment detection, real-time transcription, and secure voice authentication.
Details
Sold by
Categories
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Resources
Vendor resources
Support
Vendor support
Email: sales@maaztechnologies.com Phone: +1 (512) 325 7637 Support Portal Discover more at Maaz TechnologiesÂ