Greptile

What do you like best about the product?

A good product. We chose it after testing a few code reviewers. Finds bugs we wouldn’t consider. Equally if it gets something wrong it can reason with you and remove the concern. Definitely gives me more confidence when shipping.

What do you dislike about the product?

It’s a bit slow. Would prefer if it could return alot quicker and also update the overall review once all comments are fixed.

What problems is the product solving and how is that benefiting you?

Just helping us ship quicker in the world of AI

What do you like best about the product?

The best thing I like about this platform is their review pulls requires right understanding of the entire code base rather than analysing only the changed lines. This also helps us to identify cross-file dependencies, hidden bugs, and other possible regressions via conventional review tools which may be missed. Their inline comments are much clearer and include useful suggestions for resolving issues. It also learns from our feedback and gradually reduces the irrelevant recommendation and their integration with GitHub and GitLab makes it fit very much naturally into our existing development workflows.

What do you dislike about the product?

Their initial repository indexing and configuration can take some time, particularly with large or complex code bases. Some review comments can still be false positives or less relevant until the platform learns the team's preferences. Developers must also understand the surrounding code before even accepting AI-generated recommendations on their pricing may feel a bit expensive for small teams with only a limited number of pull requests. More transparent usage and cost reporting should be given, which will make the administration work easier.

What problems is the product solving and how is that benefiting you?

This platform helped us by addressing the growth bottleneck created by manual pull request reviews, and it also automatically identifies logic errors, security concerns, dependency issues, and potential regressions before the code is even merged. This overall reduces the amount of repetitive checking required from our senior developers and even allows them to focus on architecture and complex decisions. Their pull request can also move through the review process much faster while maintaining consistent quality standards. As a result we also like to improve the development speed and reduce the risk of production bugs.

What do you like best about the product?

Customer service has been awful. I reached out to every single one of the Greptiles advertised support aliases, and even to other departments like sales, just to get a response, and I got nothing in return. Even after weeks of trying, I still haven’t heard back. The product itself is not bad.

What do you dislike about the product?

There is no customer support. I’ve reached out to all of their email aliases, and I’ve even contacted them through the sales page on their website, multiple times over the past few weeks about a billing issue. I still haven’t heard anything back, and I was incorrectly charged with no resolution. It’s been super frustrating, especially since I’ve been trying to contact them for weeks about this. I didn’t even know it was possible to have customer service this bad.

What problems is the product solving and how is that benefiting you?

None will not use this product after the terrible customer service was just using it for simple routine code review.

What do you like best about the product?

What I like most about Greptile is its deep understanding of entire codebases rather than individual files. It allows me to ask questions in natural language and quickly locate relevant code, dependencies, and implementation details, which saves a significant amount of time. AI-powered codebase search using natural language. Understands relationships between files, functions, and modules. Provides context-aware answers instead of simple keyword matches. Helps onboard developers by explaining unfamiliar code and architecture. Integrates well with modern development workflows. For me, the most valuable feature is the semantic code search. Instead of manually tracing code across dozens of files, I can ask a question and quickly find the relevant implementation and dependencies. The biggest benefit is increased developer productivity. Greptile makes navigating large repositories much faster, reduces time spent searching through code, and helps developers understand complex systems more efficiently.

What do you dislike about the product?

The biggest drawback is the need to verify AI-generated insights. While Greptile does a great job of understanding code relationships, I still confirm critical implementation details before making production changes. AI-generated explanations occasionally require manual verification for complex business logic. Performance may vary with very large monorepos or rapidly changing codebases. More integrations with IDEs and developer tools would make the workflow even smoother.

What problems is the product solving and how is that benefiting you?

Greptile solves the challenge of understanding and navigating large, complex codebases. Instead of manually searching through hundreds of files or relying on keyword searches, it uses AI to provide context-aware answers about the code, architecture, and dependencies. Enables natural language search across the entire codebase. Explains how functions, classes, and modules are connected. Reduces the time spent understanding unfamiliar code. Helps identify the impact of code changes before implementation. Speeds up onboarding for new developers working on existing projects. In my workflow, Greptile helps me quickly locate relevant code, understand dependencies, and answer architecture-related questions without manually tracing through multiple files. This makes debugging, feature development, and code reviews much more efficient. The biggest benefit is faster code comprehension and higher developer productivity. Greptile reduces the time spent searching through repositories, helps developers make informed changes with confidence, and accelerates development on large projects.

What do you like best about the product?

Their product is somewhat easy to set up

What do you dislike about the product?

Greptile revoked a signed contract the day after we executed it and demanded more than 5x the price. Terms their own rep negotiated, reaffirmed in writing, and sent us to sign. We terminated immediately.

What problems is the product solving and how is that benefiting you?

Nothing