Sold by: Deloitte Australia
APEX (Agentic Process Execution) is Deloitte's advanced multi-agent orchestration platform designed to empower technology and business leaders by automating repetitive tasks, minimising task, and boosting productivity across complex workflows.
Overview
APEX Technology Leader for SRE and Operations is purpose built for Technology Leaders and Executives personas, who need to multiply their leadership impact across large-scale SRE, operations and major escalations, whilst managing 100-1000s of engineers.
With seamless integration to existing systems like ServiceNow, Jira, Splunk, and Prometheus, our solution offers real-time incident tracking, automated triage to reduce false positives, intelligent escalation through a knowledge agent, and consistent PIR BPM documentations, all supported by data-driven process analysis to maximise ROI.
APEX Technology Leader for SRE agentify and accelerate existing operations and incident management workflows by leveraging a combination of Supervisor Agents, Specialists Agents, AI Assistant underpinned by a unified Semantic Knowledge Base Layer, in order to achieve the following benefits:
- Reduction in Mean Time to Resolve (MTTR) duration
- Reduce Toil for Leadership
- Reduction in Business Impact by free up signifcant effort hours across teams
- Robust Knowledge database with Continuous Improvement
- Reduction of SLA breachers
- Seamless and complemantary integrations with existing processes and tooling
Highlights
- Our solution differentiates itself from other AI solutions by focusing on business and tech leader personas. It is developed with insight from Deloitte's at-scale SRE, Operate and SOC practices, with input from 10+ Executives managing large-scale engineering and operation teams, with further validation by CIO and Tech GM.
- The solution architecture is built on Amazon Bedrock Agentcore that takes care of the heavy lifting of enterprise guardrails and ensures adaptability across industries, while its proven impact includes saving thousands of effort hours and delivering measurable improvements in operation efficiency for clients.
- Key services include: • Amazon Bedrock (Models, Guardrails, Knowledge Base, Evals) • Amazon AgentCore (Runtime, Memory, Observability, Identity) • LangGraph • Strands SDK, MCP Protocols • S3 Vector, Cognito, Aurora PostgreSQL Serverless, Lambda, ECR
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Get in Touch:
Yun Zhi Lin Partner, Deloitte Cloud & Engineering yzlin@deloitte.com.au