Amazon Connect Migration Accelerator | Contact Center Modernization

CloudCookies Amazon Connect Migration Accelerator is a professional services offering that helps organizations of all sizes migrate their contact centers to Amazon Connect quickly, securely, and with minimal disruption. Whether you're transitioning from on-premise platforms like Avaya, NICE, or Genesys—or launching a new cloud contact center from scratch—our team delivers seamless, expert-led transformation tailored to your business goals.

This solution supports customers across all industries, including healthcare, financial services, retail, logistics, education, nonprofit, and the public sector. We specialize in fast, structured migrations that minimize downtime while enabling long-term scalability and innovation with Amazon Connect and other AWS services.

*Amazon Connect instance setup and configuration

*Contact flow and IVR migration

*Third-party and CRM system integrations

*User and permission configuration (IAM, SSO, roles)

*Data migration and secure transfer

*Agent and supervisor training

*User acceptance testing (UAT) and go-live support

*Post-migration stabilization and optimization

CloudCookies is an AWS Advanced Tier Services Partner with deep expertise in Amazon Connect, AWS AI/ML, and contact center modernization. We bring enterprise-grade tools and automation to small, midsize, and large organizations, making cloud-native customer engagement more accessible and effective.

This offering also supports customers participating in the AWS Migration Acceleration Program (MAP) and may qualify for MAP funding or AWS co-sell engagement. We build with AWS-native services such as:

*Amazon Lex for intelligent virtual agents and chatbots

*AWS Lambda for serverless integrations

*Amazon S3 for call recordings and data storage

*Amazon CloudWatch for monitoring and logging

*Contact Lens for Amazon Connect for analytics and sentiment insights

Whether you're starting your first cloud contact center or modernizing a global operation, CloudCookies delivers the speed, precision, and AWS-native experience to make your Amazon Connect migration successful.