Sold by: Intercom
Deployed on AWS
The #1 AI Agent. The next generation Helpdesk. One seamless service suite.
Overview
Trusted by over 33,000 support teams globally, Fin offers two powerful solutions:
Fin, the #1 AI Agent for all your customer service.
Fin is the best-performing and most powerful AI Agent, resolving more complex queries and delivering higher resolution rates than any other AI Agent.
- The only complete, fully configurable AI Agent System in customer service - empowering support teams to customize, test, and continuously improve Fin through a no-code user experience anyone can manage.
- Powered by our proprietary Fin AI Engine™, purpose-built for customer service to deliver the highest-quality experiences and the highest resolution rates.
- Fin works across every channel - email, phone, live chat, social, and more - resolving queries end to end, triaging issues, and collaborating with your team to deliver consistent, high-quality experiences everywhere.
- Fin is built for enterprise scale and performance - meeting the highest standards of security, compliance, and reliability.
Intercom Customer Service Suite
Customer Service Suite combines the #1 AI Agent for customer service with a next-gen Helpdesk - built on a single platform that maximizes team efficiency and delivers superior service.
Built to work together as one.
- A single self-improving system where AI learns from human conversations, and human agents learn from AI, making your support more accurate, consistent, and effective over time.
- A fully configurable Helpdesk with ticketing, workflows, Copilot, and reporting - designed to help agents work smarter and collaborate faster.
- From seamless handoffs, to complex workflows - you control the system. It's all connected and easy to update - resulting in less effort, smoother operations, and better customer experiences.
- Complete performance visibility across AI and human support in a single view to spot issues faster, track what's working and what's not, and make smarter decisions using AI-powered suggestions.
- Faster setup. Immediate impact. Fin starts resolving conversations on day one so your team gets time back, and customers get answers faster.
Customer Success: Anthropic
AI leader Anthropic selected Fin to elevate their support experience - and saw impact immediately.
"The time savings have been huge - in the first month, we'd already saved over 1,700 hours of our team's time. Without Fin, it would have taken us months to work through that volume. And our users appreciate the instant, accurate answers."
- Emily Lampert, Head of Product Support @ Anthropic
Highlights
- Fin AI Agent resolves 65% of customer queries on average-including the most complex - and that rate has increased 1% each month for the past 24 months.
- Integrates seamlessly with Amazon Connect. It picks up calls instantly, resolves conversations naturally in your brand's tone, and hands off to human agents in Connect whenever needed. You get AI-powered phone support without disrupting your existing tech stack.
- Enterprise-Grade Security: SOC 2, ISO 27001, ISO 42001, HIPAA compliant with no LLM data retention.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Intercom credits | Intercom credits used | $0.01 |
Dimensions summary
You pay through a single dimension: Intercom credits. Billing is usage-based, so your cost tracks the credits you consume rather than a fixed subscription. Credits fund AI Agent activity, where an outcome is counted once per resolved conversation or completed workflow. This means your spend scales with actual support volume. There are no seat charges or platform fees tied to this dimension. Costs rise or fall directly with how many credits you use each month.
Top-of-mind questions for buyers
An outcome is counted when a customer confirms their issue is resolved, when they don't ask for more help after Fin responds, or when Fin completes a workflow, including handoffs. You are charged once per conversation, even if Fin answers several questions in that conversation.
No. Credit usage is tied to outcomes, not individual questions. You are charged once per conversation even when Fin answers multiple questions within it. An outcome also triggers when Fin completes a workflow or hands off. So spend tracks resolved conversations rather than message volume.
Credits fund Fin AI Agent outcomes. Some channels are billed separately as pay-as-you-go usage, including messaging by conversation, message, or bulk send, depending on the channel. Inbound support such as responding to customer emails is included. Check with the vendor for details on which channels apply to your setup.
www.intercom.com
Helpful?
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
We've helped thousands of teams across industries deploy AI in support-now we're ready to help you:
- 24/7 Support access
- Onboarding & training through our Professional Services options
- Hands-on guidance from AI transformation experts for enterprise customers
Contact us at team@intercom.com or use the Intercom messenger to get support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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The #1 AI Agent. The next generation Helpdesk. One seamless service suite.
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