Sold by: IntercomÂ
Deployed on AWS
Intercom is an AI customer service company. Our mission is to help our customers provide incredible customer experiences.
Overview
Trusted by 30,000+ support teams globally, Intercom offers two powerful solutions to transform your AI-powered customer service:
Fin AI agent: The #1 AI agent that works with any helpdesk.
Fin delivers higher-quality answers and resolves more complex queries than any other AI agent. Fin has industry-leading capabilities that let you Analyze, Train, Test, and Deploy for continuous performance improvement. The Fin AI Engine™ is a custom-built, modular architecture designed for the scale and complexity of customer service. Every layer is optimized for precision, speed, and reliability so Fin can resolve more conversations, more effectively than competing AI agents.
Intercom Customer Service Suite: The only fully integrated AI and human support suite, combining Fin with a next-generation Helpdesk, built on a single platform to drive team efficiency, streamline workflows, and improve customer outcomes.
Fin can resolve an average of 56% of customer queries to reduce ticket volume AI tools maximize agent productivity and reduce time to resolution Unified platform delivers consistent customer experiences across every channel Centralized reporting provides holistic insights across AI and human conversations
Why choose Intercom?
Automate and resolve high volumes of queries instantly with Fin Boost agent efficiency with AI-optimized workflows and tools Scale support operations without scaling your headcount Lower costs, faster resolutions, and higher customer satisfaction
Customer Success: Anthropic AI leader Anthropic selected Fin to elevate their support experience and saw impact immediately. The time savings have been huge. In the first month, saved over 1,700 hours of our team time. Without Fin, it would have taken us months to work through that volume. And our users appreciate the instant, accurate answers. Emily Lampert, Head of Product Support @ Anthropic
Highlights
- The #1 AI Agent. The next generation Helpdesk. One seamless service suite. Multilingual, omnichannel support, with proactive messaging & automation. Configurable inboxes and ticketing, Copilot, real-time translation, and workflows. - Pre-built & custom reporting. - Enterprise-Grade Security: SOC 2, ISO, HIPAA compliant, no LLM data retention - ISO 42001 Certified. First in CS to meet international standards for responsible AI management and governance.
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Intercom credits | Intercom credits used | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
We have helped thousands of teams across industries deploy AI in support and now we are ready to help you: 24/7 Support access Onboarding & training through our Professional Services options Hands-on guidance from AI transformation experts for enterprise customers
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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