Amazon Q for Amazon Connect Agent Assist Enablement

Boost agent performance with real-time intelligence.

zeb helps you implement and optimize Amazon Q for Amazon Connect, transforming your contact center agents into insight-driven problem solvers. Amazon Q empowers agents with contextual recommendations, conversation summaries, and dynamic workflows during live interactions.

As an AWS Premier Tier Services Partner with the Amazon Connect and Generative AI Service Delivery designations, zeb delivers both the technical and strategic expertise to roll out Amazon Q effectively in your environment.

What’s Included

• Use Case Discovery and Agent Workflow Mapping
  Collaborate with supervisors and frontline teams to identify where Amazon Q can provide the most value across inbound calls, chats, and cases.

• Integration with Knowledge Bases and CRMs
  Connect Amazon Q to Salesforce, ServiceNow, SharePoint, and other platforms to surface relevant answers in real time.

• Prompt Engineering and Tuning
  Tailor prompts and memory strategies for Amazon Q to ensure accurate, compliant, and on-brand responses during agent interactions.

• UX Enhancements in the Agent Workspace
  Embed Amazon Q into the unified agent workspace with intuitive cards, step-by-step flows, and summarization widgets.

• Testing and Optimization
  Validate results with agents and supervisors, track performance metrics, and refine prompts, workflows, and content sources over time.

• Training and Change Management
  Equip your team with documentation, training sessions, and best practices to adopt AI-powered assistance confidently and effectively.

Why zeb?

• Deep experience with Amazon Q and generative AI in production
• Seamless CRM, contact center, and knowledge base integrations
• Focused on measurable impact across agent KPIs and CSAT

Give your agents the power of real-time intelligence with Amazon Q and zeb.