Sold by: Cloudect
AWS specialist root cause analysis – pinpoint complex issues and provide a clear path to resolution.
Overview
Identify and resolve the root cause of complex AWS issues. Cloudect’s Specialist Root Cause Analysis service is designed for the most challenging AWS problems – the ones that evade standard troubleshooting and keep recurring.
What we do:
Perform a deep technical investigation across AWS services such as EC2, ECS/EKS, RDS/Aurora, VPC networking, IAM, CloudWatch, and more.
Analyse logs, metrics, and configurations to reconstruct the event timeline and pinpoint the technical cause.
Provide a detailed postmortem report with recommended remediation steps and preventative measures.
How it works:
Submit a request describing the issue and context.
Schedule a short call and screen share to review the problem in detail and clarify requirements.
Receive a tailored proposal with an estimated scope, approach, and cost.
Begin work once the proposal is approved and AWS access is arranged.
Ideal for:
Complex incidents with unclear causes.
Repeat failures that survive normal fixes.
Security or compliance events requiring documented findings.
Additional information: Any AWS infrastructure usage (for example, enabling additional logging or running temporary workloads) is billed by AWS to your account separately from this AWS Marketplace service fee.
With Cloudect, you gain clarity on exactly what happened and how to prevent it from happening again – eliminating guesswork and reducing the risk of recurrence.
Highlights
- Deep AWS Expertise: Resolving complex issues across EC2, ECS/EKS, RDS, VPC, IAM, and more.
- Actionable Results: Detailed postmortem report with clear remediation and prevention steps.
- Flexible Engagements: Scope and approach tailored to the unique complexity of each incident.
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Resources
Vendor resources
Support
Vendor support
Support contact: support@cloudect.com
Response time: We respond to new requests within one business day (Monday–Friday, 09:00–18:00 GMT – Dublin).
Delivery time: Investigation timelines vary by complexity – estimated scope and schedule provided before work begins.
Customer responsibilities: Provide a description of the issue, relevant logs, and context.
AWS access arranged securely in line with your existing access controls and policies.
Additional costs: Any AWS infrastructure usage (for example, enabling additional logging or running temporary workloads) is billed by AWS to your account separately from this AWS Marketplace service fee.