WebEOC Nexus, the next generation of Juvares WebEOC preparedness and response solution, is a cloud-based platform designed to help agencies and organizations maintain a common operating picture during critical events while simultaneously delivering powerful data and process workflows that can be used to expedite or automate routine tasks.
Government authorities, corporations, educational institutions, health systems, and nonprofit groups have complex emergency management, enterprise continuity, and situational awareness needs that require domain-relevant processes, integrated data, and flexibility. WebEOC. Juvares industry-leading SaaS solution, is designed to help agencies and organizations maintain a common operating picture during times of activation while simultaneously delivering powerful workflows that streamline or automate routine tasks.
Highlights
WebEOC Boards facilitate flexible data and process workflows, enabling users to coordinate emergency management efforts and daily activities while collecting, analyzing, and reporting diverse operational data. Juvare offers industry-specific Board Sets with 20+ pre-designed Boards for various scenarios. Clients can customize standard Boards or create new ones to meet evolving needs.
WebEOC subscription offers a Low-Code/No-Code Workflow Builder, DesignStudio. It provides 20+ ready-to-use Boards and allows custom workflow development. With intuitive drag-and-drop controls, users can swiftly create and deploy Boards. DesignStudio Pro facilitates outreach and collaboration by enabling form development, submission processing, and data transfer between WebEOC and stakeholders.
WebEOC, via JX Collaborate, aids Juvare Community entities in overcoming barriers for peer collaboration. Standard and Custom JX Connectors further enhance integration, centralizing diverse data sources. By fostering data-driven decisions, WebEOC boosts situational awareness, stakeholder trust, and operational quality, efficiency, and effectiveness.
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
WebEOC pricing is based on the number of active users who log into your system. You choose a tier that matches your user count. One tier covers 51 to 75 users, and another covers 301 to 350 users. Each tier is billed under a contract term you agree on with the vendor. Pricing scales as your user count grows into higher bands. Hosting, security, and support come bundled in each tier, so you avoid separate fees for those items.
Top-of-mind questions for buyers
What counts as one user for billing purposes in each tier?
A user is any active account that logs into your system. Juvare sizes pricing by the count of active users who sign in. You pick the tier band that covers your active user count, such as 51 to 75 users or 301 to 350 users.
What happens if my active user count grows past my current tier band?
Each tier covers a fixed range of active users. If your count grows beyond your band, you move to a higher tier that covers the new range. The tier applies to your whole user count, not just the added users. Discuss the change with the vendor.
Are hosting, security, and support billed separately from the user tier?
No. Each tier includes hosting, security, and support in one price. Juvare states you will not face hidden fees for security, hosting, or support, since those come bundled. The four-way database copies for fault tolerance and data residency are part of the SaaS platform.
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Vendor refund policy
Juvare does not offer a refund policy of software.
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Support
Vendor support
Each Account is assigned a Customer Success Manager and a IT Support Specialist to assure everything is installed and working properly. Juvare offers support 24 hours a day, 7 days a week, and 365 days a year. Support Number: 877.771.0911. Support email: support@juvare.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Juvare Unified Command Platform (UCP) is a Battle-Tested Workflow and Notification Solution Designed Exclusively for United States Federal Agencies and the Department of Defense.
It is a decent interactive web based application to enter information
Reviewed on Apr 11, 2019
Review provided by G2
What do you like best about the product?
I like that I can use it for all of the agencies throughout MD without switching websites or applications. I like that you can open tabs and then open them in different windows.
What do you dislike about the product?
There can be lags or moments it freezes when trying switch between tabs. It should also have more drop-down menus instead of typing everything.
What problems is the product solving and how is that benefiting you?
I use WebEOC with MEMA so we use it for entering data for MOSH, MDE and other government agencies across the state
Recommendations to others considering the product: