Sold by: labb
Deployed on AWS
Cara is the voice agent bridge into Pega workflows, turning a spoken request into a completed, audited action without a hand-off to a human. Bring your own AI with LiveKit plugin support for Deepgram, ElevenLabs, Gemini, Anam, and more.
Overview
Cara is the voice agent for Pega Workflows, that takes interactions from an inbound query to a completed workflow, without the customer restarting, repeating themselves, or being transferred to a human. Cara is flexible. The interface layer, your AI model (Claude, Gemini), speech and voice technology (Deepgram, ElevenLabs), digital avatar (Anam, BeyondPresence), customer service desktop, telephony, and brand, is yours to choose and swap. Underneath it, two layers stay fixed: LiveKit carries every voice and chat session in real time, and Pega processes every case into an auditable, policy-bound action, logging each step, enforcing human sign-off where required, and updating whichever CRM, billing, or ticketing platform you already run as the system of record. Customers can expect a higher first-contact resolution rate, a lower cost per resolved case, a mean time to resolution measured in minutes rather than days, and fewer cases escalated to a human.
Highlights
- Closes the loop, not just the conversation. Cara updates records, triggers workflows, and resolves the case end to end, instead of answering a question and handing the customer off to a human agent.
- Plugs into what you already run. Bring your own AI model (Claude, Gemini), speech recognition (Deepgram, ElevenLabs), digital avatar (Anam, BeyondPresence), telephony, customer service desktop, and brand, and Cara provides the bridge between conversation and execution.
- Scales without re-platforming. New workflows and channels run on the same Pega core, so the system resolving billing disputes today can resolve returns or account changes tomorrow without new infrastructure.
Details
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Supported services
Delivery option
New delivery option 1
Latest version
Operating system
Linux
Deployed on AWS
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Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
Cara for Pega is licensed under quote-led commercial agreements via AWS Marketplace private offer. All sales are final. Labb does not offer refunds, credits, or cancellations once a private offer has been accepted and the subscription entitlement granted. For questions about your agreement, contact your Labb account team.
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Delivery details
New delivery option 1
Supported services: Learn more
- Amazon ECS
- Amazon EKS
Container image
Containers are lightweight, portable execution environments that wrap server application software in a filesystem that includes everything it needs to run. Container applications run on supported container runtimes and orchestration services, such as Amazon Elastic Container Service (Amazon ECS) or Amazon Elastic Kubernetes Service (Amazon EKS). Both eliminate the need for you to install and operate your own container orchestration software by managing and scheduling containers on a scalable cluster of virtual machines.
Version release notes
Changing the template
This will help you to confugure the cara-agent-worker and the cara-workflow-gateway
Additional details
Usage instructions
Cara AI Agent runs as two containers that work together: cara-agent-worker (the voice agent: speech, AI, avatar) and cara-workflow-gateway (connects the agent to your Pega system). Both containers must be running, on the same network, for the agent to work.
Full documentation: https://github.com/labbltd/agent.try.labb.ai
BEFORE YOU START
You will need accounts and API keys from the following services. Sign up and copy your keys somewhere safe. You will enter them as environment variables during setup.
- LiveKit (livekit.io) for the real-time voice connection. LiveKit Cloud or a self-hosted server.
- Deepgram (deepgram.com) for speech-to-text.
- ElevenLabs (elevenlabs.io) for text-to-speech.
- Google AI (ai.google.dev) for the language model.
- A Pega Infinity instance with the DX API enabled.
We have made a CloudFormation Deployment Template available to help with the setup. This will help you to confugure the cara-agent-worker and the cara-workflow-gateway.
Resources
Vendor resources
Support
Vendor support
Software is provided as is, additional support can be purchased by contacting sales@labb.ltd .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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