Patient Inquiry and Billing Assistant powered by GenAI - Healthcare

Tackle administrative burnout and revenue leakage with a secure, GenAI-powered solution built for healthcare. Over 30% of a physician’s time is consumed by administrative tasks, while healthcare providers lose up to 25% of potential revenue due to billing inefficiencies and denied claims. A major source of this friction lies in managing patient inquiries, clarifying bills, and following up on claims, often across disconnected systems. The Patient Inquiry and Billing Assistant, powered by Generative AI, is designed to eliminate this inefficiency. It helps hospitals, clinics, and care providers automate routine communication like patient intake, FAQs, billing clarifications, and appointment updates, while maintaining empathy, accuracy, and regulatory compliance. This customizable solution is securely deployed within your AWS account, leveraging services such as Amazon Bedrock, Amazon Lex, AWS Lambda, and optional integration with Amazon HealthLake or Amazon S3 for unstructured document handling. No data ever leaves your environment, ensuring full data control, compliance, and security from day one. The solution is provisioned using AWS Identity and Access Management and AWS Security Token Service for role-based access, encryption, and policy-driven governance. You'll receive a complete deployment guide that includes service architecture, IAM policy statements, and instructions to configure and deploy the GenAI agent within your infrastructure, ensuring secure, compliant, and scalable implementation. Whether your organization seeks to reduce operational overhead, accelerate claims resolution, or improve patient satisfaction, this solution can be fine-tuned to your workflows and scaled across departments.